A physician guidebook to the best patient experience / Bo Snyder.

Format:

Book

Author/Creator:

Snyder, Bo, author.

Series:

Management series (Ann Arbor, Mich.)

ACHE Management Series

Language:

English

Subjects (All):

Patient satisfaction.

Physician and patient.

Interpersonal communication.

Physical Description:

1 online resource (177 pages).

Edition:

1st ed.

Place of Publication:

Chicago, Illinois : Health Administration Press, 2017.

Summary:

Providing a satisfying patient experience is not only the right thing to do--it is the key to clinical and business success. A Physician Guidebook to The Best Patient Experience details the nuts-and-bolts behaviors that produce great physician-patient interactions. It helps physicians tackle the challenge of modifying ingrained behaviors to make changes that stick--and bolster their patient satisfaction scores. An exceptional resource for doctors, this practical guide features checklists, scorecards, assessments, inventories, and questionnaires that can be easily adapted or used as is. The book also includes: An examination of questions from patient satisfaction surveys and the behaviors that can lead to higher scores Practical strategies for making--and sustaining--change, even in the face of the daily whirlwind of activity Advice for using self-assessments, personal scorecards, and input from others to identify personal plans for improvement and track progress Guidance for organizations that wish to support their physicians' efforts to improve the patient experience Tools for doctors who are undertaking improvement efforts on their own A discussion of the patient satisfaction challenges unique to specific specialties and practice settings A detailed case study illustrating how rapidly patient satisfaction scores can improve--not just for individual physicians but for physician groups too Now available--a companion book for administrators, medical directors, and CEOs Also written by Bo Snyder, The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores is a roadmap for healthcare leaders who want to help physicians in their organizations improve interactions with patients.

Contents:

Intro

Contents

Preface

Acknowledgments

Introduction

Part 1 For Doctors Who Say, "Just Tell Me What To Do And Illl Do It

Chapter 1 Nuts-and-Bolts for Improving Interactions with Patients

Chapter 2 What Patients Want (Or, It Helps to Know the Questions Before You Take the Test)

Part II How Physicians Can Make And Sustain Behavior Changes

Chapter 3 The Science of Behavior Change

Chapter 4 How to Make and Sustain Behvavior Changes

Part III Resources For The Improvement Journey

Chapter 5 Tools for First Steps

Chapter 6 16 Ways Your Organization Can Help YOu Improve

Chapter 7 If You Have to Go It Alone

Chapter 8 Journeying to 99th Percentile Patient Satisfaction

One Group's Story

Part IV For Skeptics

Chapter 9 A Dozen Reasons You Should Care About Patient Satisfaction

Chapter 10 Hard-To-Argue-With Responses to Common Objections

Part V Additional Advice Specific to Specialty or Practice Setting

Chapter 11 Advice for Emergency Medicine Physicians and Urgent Care Providers

Chapter 12 Advice for Hospitalists (and Other Providers Who Round on Inpatients)

Chapter 13 Advice for Primary Care Providers (and Other Providers Who See Patients in an Office Setting)

A Final Word

About the Author.

Notes:

Includes bibliographical references at the end of each chapters.

Description based on print version record.

ISBN:

1-56793-834-5

1-56793-832-9