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Managing risk in communication encounters : strategies for the workplace / Vincent R. Waldron, Jeffrey W. Kassing.
- Format:
- Book
- Author/Creator:
- Waldron, Vincent R.
- Language:
- English
- Subjects (All):
- Communication in organizations.
- Interpersonal communication.
- Business communication.
- Risk--Sociological aspects.
- Risk.
- Conflict management.
- Physical Description:
- 1 online resource (xiii, 257 p.) : ill.
- Edition:
- 1st ed.
- Place of Publication:
- Los Angeles : SAGE, c2011.
- Language Note:
- English
- Summary:
- This book centres on those interactions that threaten identities & relationships & sometimes careers, helping students understand types of work situations that are both ethically challenging & personally risky while presenting a theoretical model to help them.
- Contents:
- Cover; Contents; Preface; 1 - Introduction; 2 - Delivering and Seeking Feedback; 3 - Managing Emotion; 4 - Resisting Bullying and Harassment; 5 - Negotiating Workplace Relationships; 6 - Monitoring Organizational Romance; 7 - Dealing With Difference; 8 - Expressing Dissent; 9 - Proposing New Ideas; 10 - Responding to Difficult Team Members; 11 - Conclusion; Index; About the Authors
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- Description based on print version record.
- ISBN:
- 9781452230436
- 1452230439
- 9781452215129
- 145221512X
- OCLC:
- 808077180
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