Culture your culture : innovating experiences @ work / Karen Jaw-Madson.

Format:

Book

Author/Creator:

Jaw-Madson, Karen, author.

Language:

English

Subjects (All):

Corporate culture.

Organizational behavior.

Diffusion of innovations.

Physical Description:

1 online resource (266 pages)

Edition:

1st ed.

Place of Publication:

Bingley, England : Emerald Publishing Limited, 2018.

Summary:

Organizational culture isn't just a hot topic - it's an untapped asset and potential liability for all businesses. And yet, for all its potential to make or break, few know how to manage cultures with proficiency. Culture Your Culture: Innovating Experiences @Work provides the much-needed "how-to" with Design of Work Experience (DOWE). Tapping into human-centered design, interdisciplinary innovation concepts, and other research, this leading edge approach partners employees and their employers in unprecedented ways to co-create solutions and differentiating experiences that are customized, relevant, and profoundly impactful to the organizations for which they are intended - all while building employee engagement, learning agility, and capability. Be open to changing mindsets, for this is not your typical business book. Part-business case, part-instructional, and part-commentary, the guidance offered here puts your organization--not some detached case studies - at the center to envision how DOWE can help you design solutions and experiences unique to your context. Culture will no longer be esoteric or intangible, but overt, meaningful, fully leveraged, and truly experienced. No more hacking through trial and error to a culture that lacks sustainability. We can practice the management of culture and organizational change through lived experiences, with intention, rigor, and discipline. Leaders, managers, teams, and employees alike will benefit from understanding the need for this approach, how it's defined, why it works, and what to do to successfully tackle business challenges and positively influence lives with this innovative model if you are willing to do the work to get there.

Contents:

Front Cover

Innovating Experiences @Work

Copyright Page

Contents

List of Figures

Acknowledgments

Introduction

DOWE Origins

How This Book Was Born

Using This Book

1. A Common Need

The Best Practices Myth

The Importance of Context

A Common Need

2. Enter DOWE

From Design to DOWE

What Is DOWE?

The DOWE Process

Behaviors and the Practice of DOWE

Role of Leadership

Caveats and Clarifications

3. DOWE Deconstructed

A Multidisciplinary Network

Dowe Principles

Purposeful

Mindful

Meaningful

Inspirational

Approach

Methodology

Debating Dowe

Room to Grow

Introduction to How-To

4. DOWE Prep

Dowe Expectations and Agreement

Definitions

Roles

Employee Responsibilities

DOWE-R Responsibilities

Mindset

Behaviors and Actions

Organization Responsibilities

Selection of the Core Design Team

Setting the Conditions for Core Design Team Success

Initiative Kickoff

DOWE Team Dynamics

Milestones and Sunset

Acceptance

5. Understand

Understand Overview

People &amp

Context

Aligning Purpose and Scope

Identifying Early Assumptions and Key Questions

User Research Preview

Planning User Research

Selecting Users

Interacting with Users

Self-Understanding

Insights

Insights Defined

The Insight Building Mindset

Developing Insights

Examples of Insights

Using Insights

The Validation and the Reframe

The Reframe Effect

The Provocative Proposition

Visuals

Criteria

Criteria Defined

Importance of Criteria

How to Develop Criteria

Experiencing UNDERSTAND

6. Create &amp

Learn

Create &amp

Learn Overview

Explore

Brainstorm

Setup and Warm Up

The Brainstorm

Potential Pitfalls

Finishing Brainstorm

Play

Sort and Organize

Serious Play.

Experiencing Create &amp

7. Decide

Decide Overview

Prototype

Select

Constraints

Using Constraints

Experiencing Decide

8. Plan

Plan Overview

ROADMAP

How to PLAN

Round 1: Merlin Exercise

Round 2: Maturity Model

Round 3: Burke-Litwin Model

Round 4, Part A: Roadmap Ideas

Round 4, Part B: Organizing Content

Round 5: Visualizing the Roadmap

Round 6: Action Plans for Roadmap

Round 7: Action Plans for Manage, Measure, and Sustain

Round 8: Unintended Benefits and Consequences

Successful Planning

Experiencing Plan

9. Implement

Implement Overview

Manage

Managing Leaders

Managing the Organization

Managing Teams

Managing Individuals

Measure

The Measuring Scoop

Choosing Measurements

Tips on Quantitative Measures

Tips on Qualitative Measures

Making Sense (In More Ways than One)

Sustain

Why Sustain?

Deployment of Sustain

Experiencing Implement

10. Finding Your Initiative

A Worthy Endeavor

…With Challenges

What to DOWE?

When to DOWE?

Sequitur

Appendix A: Sample Team Charter Template

Appendix B: Culture Study Sample Table of Contents

Appendix C: Strategy and Design Blueprint Sample Table of Contents

Appendix D: The Stimulus Package

Appendix E: Commitment Template

Appendix F: Change Primer

Perspectives on Change

Resistance to Change

Change Management, DOWE-Style

Learning on All Scales

Fueling Engagement

Transformative Communication

Connecting the Dots

Appendix G: Sample Appreciative Inquiry (AI) Summit Agenda

References

Index.

Notes:

Includes index.

Includes bibliographical references.

Print version record

ISBN:

9781787545014

1787545016

9781787438989

1787438988