Total quality management in human service organizations / Lawrence L. Martin.

Format:

Book

Author/Creator:

Martin, Lawrence L., 1945-

Series:

Sage human services guides ; v. 67.

Sage human services guide ; 67

Language:

English

Subjects (All):

Total quality management in human services--United States.

Total quality management in human services.

Physical Description:

1 online resource (ix, 109 p.)

Edition:

1st ed.

Place of Publication:

Newbury Park, Calif. : SAGE, 1993.

Summary:

Total Quality Management (TQM) is shaping the management of the 1990s. This book presents TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Contents:

Cover; Contents; Preface; Chapter 1 - Quality Management: The New Managerial Wave; Chapter 2 - What Is Total Quality Management (TQM)?; Chapter 3 - TQM as a Philosophy of Management; Chapter 4 - Quality as an Organizational Goal; Chapter 5 - Collecting and Using Customer Quality Data; Chapter 6 - Understanding and Controlling Variation; Chapter 7 - Continuous Quality Improvement Through Teamwork; Chapter 8 - Top Management Commitment; Chapter 9 - Contractor Involvement; Chapter 10 - A Plan for Implementing TQM; Afterword: Quality as a Journey; References; About the Author

Notes:

"Published in cooperation with the University of Michigan School of Social Work."

Includes bibliographical references.

Description based on print version record.

ISBN:

9781483326597

1483326594

9781452254364

1452254362

OCLC:

1007857974