Telling the technical services story : communicating value / edited by Kimberley A. Edwards and Tricia Mackenzie in collaboration with Core Publishing.

Format:

Book

Contributor:

Edwards, Kimberley A., editor.

Mackenzie, Tricia (Tricia Wall), editor.

Language:

English

Subjects (All):

Technical services (Libraries)--United States.

Technical services (Libraries).

Communication in library science--Technological innovations--United States--Case studies.

Communication in library science.

Communication in library science--Technological innovations.

United States.

Genre:

Case studies.

Physical Description:

x, 229 pages : illustrations ; 23 cm

Place of Publication:

Chicago : ALA Editions, 2021.

Summary:

"This contributed work provides useful tips for telling a compelling story about the value of technical services work. With this collection, you'll learn about specific initiatives to improve communication within departments, across the library, and campus wide"-- Provided by publisher.

Contents:

Part I: Communication within the Department

Usable Documentation for Technical Services: How to Win Friends and Confluence People / Autumn Faulkner and Emily Sanford

Using Basecamp Project Management Software to Improve Communication and Efficiency / Patrick Flanigan

Retreating to Advance Together: Communicating through Internal and External Retreats / Gwen Meyer Gregory

Up, Down, and Sideways: Multidirectional Communication within a Multifaceted Technical Services Project / Melissa Moll and Shelby Strommer

Part II: Communication across Library Departments

Small but Mighty: Cultivating a Community of Practice to Document the Past and Prepare for the Future / Kaylan Ellis, Jennifer Donley, and Christopher Deems

Interdepartmental Communication through Informational Classes: Creating a Community of Cataloging and Metadata Stakeholders in an Academic Library / Xiying Mi, Bonita Pollock, and Brian Falato Improving Interdepartmental Communication and Workflows: A Survey of Workflow Tools and Implementation of Trello at University of Colorado Boulder Libraries / Erin Block and Kimberly Lawler

Communicating E-Resource Access Issues: Marymount University's Steps to Creating and Troubleshooting Training for Public Services / Meghan Burke

Investigating Communication Breakdown between Technical Services Departments and Subject Librarians / Jennifer A. Mezick and Elyssa M. Gould

Part III: Communication Outside the Library

Collections as a Campus Conversation: The Colorado School of Mines' Approach to Collection Development / Anna Seiffert

What Difference Does It Make? Marketing in Technical Services at a Special Library / Hilary Hargis and Jenny Novacescu

Continuous Improvement: Using Collaboration Between Technical Services, IT, and Public Services to Make an Impact / Heather Jeffcoat, Marlee Givens, Sofia Slutskaya, and Karen E. Viars Expand Your Reach, Empower Your Community: Implementing a Metadata Outreach Service Program / Maggie Dull

Hope for the Best, Prepare for the Worst: A Case Study for Engaging Faculty and University Administration with a Multiyear Deselection Project / Jamie Hazlitt and Glenn Johnson-Grau

Appendixes

Appendix A: Follow-Up Survey Questions

Appendix B: Collections Updates Email Example

Appendix C: Browse Feature in Primo

Appendix D: Questions for IRB Protocol "How Undergraduate Students Use the Primo Catalog"

Index.

Notes:

Includes bibliographical references and index.

ISBN:

9780838949467

0838949460

OCLC:

1237252467