2 options
Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara.
LIBRA Z711 .B54 2021
Available from offsite location
- Format:
- Book
- Author/Creator:
- Bignoli, Callan, author.
- Stara, Lauren, author.
- Language:
- English
- Subjects (All):
- Public services (Libraries)--United States.
- Public services (Libraries).
- Librarians.
- Libraries--Information technology.
- Libraries.
- Libraries--Customer services.
- United States.
- Libraries--Customer services--United States.
- Libraries--Information technology--United States.
- Public libraries--United States--Administration.
- Public libraries.
- Administration.
- Organizational change--United States.
- Organizational change.
- Librarians--United States--Attitudes.
- Librarians--Attitudes.
- Public libraries--Administration.
- Physical Description:
- xii, 124 pages : illustrations ; 23 cm
- Place of Publication:
- Chicago : ALA Editions, 2021.
- Summary:
- "Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"-- Provided by publisher.
- Contents:
- Part I: Passion
- Customer Service Expectations in the Twenty-First Century
- Users at the Center of Everything
- Part II: Patience
- Leading the Way in the Face of Change
- Library Technology
- Physical Spaces
- Part III: Fortitude
- Project Management and Problem Solving
- Horizon Scanning for Threats
- Epilogue: It's Never Perfect and It's Never Done.
- Notes:
- Includes bibliographical references and index.
- Other Format:
- Online version: Bignoli, Callan. Responding to rapid change in libraries
- ISBN:
- 9780838948354
- 0838948359
- OCLC:
- 1178867801
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.