CompSupport : a series of unfortunate events / Sameh Al Natour.

Format:

Book

Author/Creator:

Al Natour, Sameh, author.

Series:

SAGE Business Cases.

SAGE Business Cases

Language:

English

Subjects (All):

Contracting out--Case studies.

Contracting out.

Computer service industry--Case studies.

Computer service industry.

Genre:

Case studies.

Physical Description:

1 online resource : illustrations.

Place of Publication:

London : Journal of Information Technology Teaching Cases, 2020.

System Details:

text file

Summary:

CompSupport Inc. was a leader of online support services for personal computers and devices. After a brief period operating in a B2C channel, the company shifted and refined its focus to two primary customer segments: Internet service providers and corporate accounts. CompSupport's key mandate was to improve their customer's helpdesk operations through outsourcing in order to achieve two goals: cost reduction and improved customer service. In May 2017, the lack of liquidity meant that the company would be unable to make its next pay period without an additional injection of funds. The company arrived at a crossroads, and a decision had to be made. The alternatives consisted of two buyout options and a merger opportunity. This case study evaluates CompSupport's state at the time of the decision, and highlights the events that took place prior to the decision period that may have contributed to the company's problems.

Notes:

Originally Published InAl Natour, S. (2020). CompSupport: A Series of Unfortunate Events. Journal of Information Technology Teaching Cases, 10(1), 11-18.

Description based on XML content.

ISBN:

9781529762013

1529762014

OCLC:

1225206547

Access Restriction:

Restricted for use by site license.