Portfolio Recovery Associates : seeking competitive advantage in the debt collection industry / Anil Nair, Aydin S. Oksoy, Ming-Jer Chen.

Format:

Book

Author/Creator:

Nair, Anil (Anil Kadoor), 1970- author.

Oksoy, Aydin S., author.

Chen, Ming-Jer, author.

Series:

SAGE Business Cases.

SAGE Business Cases

Language:

English

Subjects (All):

Collecting of accounts--Case studies.

Collecting of accounts.

Collecting of accounts--Data processing--Case studies.

Collecting of accounts--Data processing.

Genre:

Case studies.

Physical Description:

1 online resource : illustrations.

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2021.

System Details:

text file

Summary:

This case explores the founding and growth of debt collection firm Portfolio Recovery Associates (PRA). PRA's success in the debt collection industry is rooted in its advanced capabilities in data analytics. Offering insight into the evolution and structure of the debt collection industry, as well as how PRA has grown through diversification into new product and geographic markets, the case introduces students to a segment of the financial services sector that typically garners little attention: debt collection. While the debt collection industry is often associated with threatening bill collectors, this case illustrates the critical role collection agencies play in the functioning of the financial services industry. The case also provides instructors with substantive material for discussing the role of resources and capabilities, particularly data analytics, in generating competitive advantage for firms.

Notes:

Includes bibliographical references and index.

Description based on XML content.

ISBN:

9781529752199

1529752191

OCLC:

1221016795

Access Restriction:

Restricted for use by site license.