Strategic change at the Royal Mail (2010-2016) / Robert Demir, Dave Gallagher.

Format:

Book

Author/Creator:

Demir, Robert, author.

Gallagher, Dave, active 2021, author.

Series:

SAGE business cases.

SAGE business cases

Language:

English

Subjects (All):

Great Britain. Royal Mail--Case studies.

Great Britain.

Great Britain. Royal Mail.

Postal service--Great Britain--Management--Case studies.

Postal service.

Business planning--Great Britain--Case studies.

Business planning.

Postal service--Management.

Management.

Genre:

Case studies.

Physical Description:

1 online resource : illustrations.

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2021.

System Details:

text file

Summary:

This case study describes a large-scale transformation program that took place in the UK in Royal Mail's delivery operation during the period 2010-2016. The case describes the drivers for change and discusses Royal Mail's unique and fascinating history and its place in the UK's national psyche. Key strategic decisions made by the company's management, the UK government, and the regulator, are identified and used to provide context to discussion about how the company designed the transformation program. The scale of the organization is vast, and the requirement to repeat a change 'project' across so many operational units in Royal Mail's sprawling network offers an opportunity to critically reflect on the early 'projects,' draw lessons from them and hone the change process over time. The case includes detailed discussion of how such a transformation was done, offering valuable insights about strategic change.

Notes:

Includes bibliographical references and index.

Description based on XML content.

ISBN:

9781529762891

1529762898

OCLC:

1228916617

Access Restriction:

Restricted for use by site license.