Organizational behavior, theory, and design in health care / Nancy Borkowski, Katherine A. Meese.

Format:

Book

Author/Creator:

Borkowski, Nancy, author.

Meese, Katherine A., author.

Contributor:

ProQuest ebook central.

Language:

English

Subjects (All):

Health services administration.

Organizational behavior.

Physical Description:

1 online resource

polychrome

Edition:

Third edition.

Place of Publication:

Burlington, MA : Jones & Bartlett Learning, [2022]

System Details:

text file

Contents:

Section 1 Micro Level-"The Individual" p. 1

Chapter 1 Overview and History of Organizational Behavior p. 5

Why Study Organizational Behavior in Health Care? p. 6

The Health Care Industry p. 6

History of Organizational Behavior p. 8

The Hawthorne Studies p. 9

Theories X and Y p. 10

Related Disciplines p. 11

What Do You Know About Organizational Behavior? p. 12

Scoring p. 13

Chapter 2 Diversity, Equity, and Inclusion in Health Care p. 15

Diversity, Equity, and Inclusion Defined p. 16

Changing U.S. Population p. 18

Race/Ethnicity p. 19

Gender p. 23

Sexual Orientation, Gender Identity, and Gender Expression p. 24

Implications for the Health Care Industry p. 25

Exercise 2-1 p. 27

Exercise 2-2 p. 27

Exercise 2-3 p. 27

Chapter 3 Diversity Management and Cultural Intelligence in Health Care p. 31

Diversity Management p. 32

The Future Workforce p. 33

Diversity in Health Care Leadership p. 35

Cultural Intelligence and Cultural Humility p. 37

Exercise 3-1 p. 47

Exercise 3-2 p. 47

Exercise 3-3 p. 48

Chapter 4 Attitudes and Perceptions p. 51

Attitudes p. 52

Cognitive Dissonance p. 53

Formation of Attitudes p. 54

Measurement of Attitudes p. 55

Changing Attitudes p. 56

Perception p. 60

Attribution Theory p. 62

Social Perception p. 63

Halo Effect p. 64

Contrast Effects p. 64

Projection p. 66

Stereotyping p. 66

Pygmalion Effect p. 68

Impression Management p. 69

Employee Selection p. 70

Chapter 5 Workplace Communication p. 77

Communication Process p. 78

The Johari Window p. 80

Communication Channels p. 82

Verbal Communication p. 83

Nonverbal Communication p. 85

Barriers To Communication p. 86

Environmental Barriers p. 87

Personal Barriers p. 89

Overcoming Barriers to Improve Communication p. 90

Effective Communication for Knowledge Management p. 90

Strategic Communication p. 92

Flows Of Intraorganizational Communication p. 92

Upward Flow p. 93

Downward Flow p. 94

Horizontal Flow p. 94

Diagonal Flow p. 94

Communication Networks p. 95

Informal Communication p. 98

Cross-Cultural Communication p. 99

Communicating With External Stakeholders p. 100

Part II Understanding Individual Behaviors p. 107

Chapter 6 Content Theories of Motivation p. 109

Maslow's Hierarchy of Needs Theory p. 110

Alderfer's Erg Theory p. 114

Herzberg's Two-Factor Theory p. 116

Job Design p. 119

McClelland's Three-Needs Theory p. 122

Achievement p. 122

Power p. 123

Affiliation p. 123

Chapter 7 Process Theories of Motivation p. 133

Expectancy Theory p. 133

Equity Theory p. 136

Satisfaction-Performance Theory p. 139

Goal-Setting Theory p. 141

Reinforcement Theory p. 143

Chapter 8 Attribution Theory and Motivation p. 151

Attribution Theory p. 151

Attribution Style p. 153

Attributions and Motivational States p. 154

Learned Helplessness p. 154

Aggression p. 155

Empowerment p. 156

Resilience p. 157

Promoting Motivational Attribution Processes p. 158

Screening for Resilience p. 158

Attributional Training p. 159

Immunization p. 159

Increasing Psychological Closeness p. 159

Multiple Raters of Performance p. 160

Other Suggested Reading p. 165

Chapter 9 Power, Politics, and Influence p. 169

Sources of Power p. 170

Other Sources of Power in an Organization p. 171

Uses of Power p. 173

Developing a Power Base p. 173

Organizational Politics p. 174

Upward Influence p. 175

Chapter 10 Trait and Behavioral Theories of Leadership p. 179

Trait Theory p. 180

Lewin's Behavioral Study p. 182

Ohio State Leadership Studies p. 183

University of Michigan Studies p. 184

Blake and Mouton's Leadership Grid p. 184

Exercise 10-1 p. 188

Exercise 10-2 p. 188

Exercise 10-3 p. 188

Exercise 10-4 p. 188

Exercise 10-5 Leadership Questionnaire p. 188

Chapter 11 Contingency Theories and Situational Models of Leadership p. 193

Fiedler's Contingency Theory p. 194

House's Path-Goal Leadership Theory p. 196

Tannenbaum and Schmidt's Continuum of Leadership Behavior p. 200

Hersey and Blanchard's Situational Leadership Model p. 201

Leader-Member Exchange Theory p. 203

Exercise 11-1 p. 206

Chapter 12 Contemporary Leadership Theories p. 213

Transformational Versus Transactional Leadership p. 214

Transactional Leadership p. 215

Transformational Leadership p. 215

Transformational Leadership: A Contradictory View p. 216

The Implications of Transformational Leadership for the Health Care Industry p. 217

Other Contemporary Leadership Approaches p. 218

The Charismatic Leader p. 219

Servant Leadership p. 221

Collaborative Leadership p. 222

Another Look at Traits and Behavior p. 223

Big Five Personality Factors p. 223

Emotionai Intelligence p. 224

Behavioral Competencies p. 226

Exercise 12-1 p. 228

Exercise 12-2 Are You a Charismatic Leader? p. 228

Exercise 12-3 What Is Your EQ? p. 229

Exercise 12-4 p. 229

Appendix 12-A Traits and Skills of Collaborative Leaders p. 230

Appendix 12-B Six Key Practices and Necessary Steps for Leaders to Guide Successful Collaborations p. 230

Part IV Intrapersonal and Interpersonal Issues p. 235

Chapter 13 Stress in the Workplace and Stress Management p. 237

Work-Related Stress p. 240

Workplace Violence p. 241

Stressors p. 242

Individuals and Stress p. 243

Personalities p. 244

Underrepresented Populations p. 246

Beliefs About Stress p. 247

Burnout p. 247

Presenteeism p. 249

Causes of Workplace Stress p. 251

Coping with Stress p. 253

Individual Coping Strategies p. 254

Organizational Coping Strategies p. 256

Chapter 14 Decision Making p. 269

Rational Approach p. 270

Bounded Rationality Model p. 270

Intuition p. 272

Heuristics or Biases Approach p. 272

Escalation of Commitment and Framing Heuristics p. 274

Decision-Style Model p. 276

Vroom-Yetton Decision-Making Model p. 278

Exercise 14-1 p. 280

Exercise 14-2 p. 280

Exercise 14-3 p. 281

Chapter 15 Conflict Management and Negotiation Skills p. 283

Types of Conflict p. 284

Levels of Conflict p. 285

Intrapersonal Conflict p. 286

Interpersonal Conflict p. 287

Intragroup Conflict p. 287

Intergroup Conflict p. 288

Interorganizational Conflict p. 289

Conflict Management p. 290

Conflict Negotiation Models p. 292

Benefits of Skilled Conflict Resolution and Negotiation p. 296

Part V Groups and Teams p. 305

Chapter 16 Overview of Group Dynamics p. 307

What is a Group? p. 308

Group Interaction p. 308

Why Do People Join Groups? p. 309

Roles of Group Members p. 310

Group Norms p. 312

Cohesiveness p. 315

Size of the Group p. 315

Social Loafing p. 315

Experience of Success p. 316

Group Status p. 316

Outside Threats to the Group p. 316

Conformity p. 317

Groupthink p. 317

Exercise 16-1 p. 321

Exercise 16-2 p. 321

Exercise 16-3 p. 321

Chapter 17 Groups p. 323

Types of Groups p. 323

Primary Groups p. 324

Secondary Groups p. 324

Reference Groups p. 324

Informal or Formal Group Structure p. 325

Informal Groups p. 325

Formal Groups p. 326

Group Development p. 328

Group Decision Making p. 328

Rational Decision-Making Processes p. 329

Brainstorming p. 330

Nominal Group Technique p. 331

The Delphi Technique p. 331

Irrational Decision-Making Processes p. 331

The "Garbage Can" Decision-Making Process p. 331

Exercise 17-1 p. 333

Exercise 17-2 p. 333

Chapter 18 Work Teams and Team Building p. 335

Teams and Teaming p. 336

Types of Teams p. 338

Virtual Teams p. 339

Building Team Performance p. 339

Common Characteristics of Successful Teams p. 343

Barriers to Effective Teamwork p. 345

Exercise 18-1 p. 347

Exercise 18-2 p. 347

Exercise 18-3 p. 347

Part VI Managing Organizational Change p. 349

Chapter 19 Organization Development p. 351

Organization Development p. 352

The Organization Development Professional p. 354

Action Research p. 356

Steps in the Organization Development Process p. 356

Entering and Contracting p. 357

Planning and Implementing Change p. 359

Evaluating and Institutionalizing Change p. 360

Organization Development Interventions p. 361

Appreciative Inquiry p. 362

Chapter 20 Managing Resistance to Change p. 369

Drivers of Change p. 370

Resistance to Change p. 371

Individuals' Barriers to Change p. 371

Discomfort with Uncertainty p. 372

Perceived Negative Effects on Interests p. 373

Perceived Breach of Psychological Contract p. 373

Lack of Clarity as to What Is Expected p. 373

Excessive Change p. 373

Lewin's Change Model p. 373

Transformation of Health Care Organizations p. 377

Section 2 Macro Level-"The Organization" p. 387

Part VII Organization Theory and Design p. 389

Chapter 21 Overview and History of Organization Theory p. 391

History of Organization Theory p. 392

Max Weber p. 392

Henri Fayol p. 393

Frederick Taylor p. 397

Open-Systems Theory p. 397

The Learning Organization p. 401

High-Reliability Organizations p. 404

Chapter 22 Strategy and Structure p. 409

Governance p. 410

Manaqement p. 411

Three Levels of Strategy p. 412

The Strategy Process p. 413

Developing Strategy p. 415

Implementing Strategy p. 416

Evaluating Strategy p. 418

Structure and Strategy p. 419

Culture and Strategy p. 419

Matching Strategy and Structure p. 420

Defenders p. 420

Prospectors p. 421

Analyzers p. 422

Reactors p. 422

Chapter 23 Organization Structures; Contextual Dimension p. 429

Contextual Factors p. 429

Mechanistic and Organic Systems p. 431

Organization Structures p. 433

Simple Structure p. 433

Functional Structure p. 434

Divisional Structure p. 434

Matrix Structure p. 435

Population Ecology p. 438

Institutional Theory p. 439

Interorganizational Relationships p. 441

Resource Dependency Theory p. 441

Collaborative Networks p. 443

Chapter 24 Organization Design parameters: Internal Characteristics p. 453

Elements of the Structural Dimension p. 458

Formalization p. 458

Specialization p. 459

Hierarchy of Authority p. 461

Centralization p. 462

Professionalism p. 465.

Notes:

Electronic reproduction. Ann Arbor, MI Available via World Wide Web.

Print version record.

Includes bibliographical references and index.

Other Format:

Print version: Borkowski, Nancy. Organizational behavior, theory, and design in health care.

ISBN:

9781284194197

1284194191

Publisher Number:

99987214649

Access Restriction:

Restricted for use by site license.