The pragmatics of sensitive activities in institutional discourse / edited by Maj-Britt Mosegaard Hansen, University of Manchester ; Rosina Márquez Reiter, University of Surrey.

Format:

• Book

Contributor:

• Mosegaard Hansen, Maj-Britt, editor.
• Márquez-Reiter, Rosina, editor.

Series:

• Benjamins current topics. 1874-0081 ; Volume 96.
• Benjamins current topics ; Volume 96

Language:

English

Subjects (All):

• Oral communication.
• Interpersonal relations.
• Interpersonal communication.

Physical Description:

1 online resource (202 pages).

Edition:

1st ed.

Place of Publication:

Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2018]

Summary:

This volume examines the way participants orient to aspects of their interactions with others as interpersonally sensitive across an array of languages and contemporary institutional settings. Originally published as special issue of Pragmatics and Society 7:4 (2016).

Contents:

• Introduction / Maj-Britt Mosegaard Hansen and Rosina Márquez Reiter
• Requests and counters in Russian traffic police officer-citizen encounters: face and identity implications / Rosina Márquez Reiter, Kristina Ganchenko and Anna Charalambidou
• Negotiating with the boss: an inter- and cross-cultural perspective on problematic talk / Lars Fant and Annika Denke
• Evading and resisting answering: an analysis of Mexican Spanish news interviews / Ariel Vázquez Carranza
• Apologies made at the Leveson inquiry: triggers and responses / James Murphy
• When questioners count on the recipients' lack of knowledge: a recurring "question" "answer" format in guided tours / Anna Claudia Ticca and Véronique Traverso
• When routine calls for information become interpersonally sensitive / Sara Orthaber and Rosina Márquez Reiter
• Patterns of thanking in the closing section of UK service calls: marking conversational macro-structure vs managing interpersonal relations / Maj-Britt Mosegaard Hansen.

Notes:

• Includes bibliographical references and index.
• Description based on print version record.