How AI is transforming the organization / MIT Sloan Management Review.

Format:

Book

Contributor:

MIT Sloan Management Review.

Series:

Digital future of management.

Digital future of management

Language:

English

Subjects (All):

Business--Technological innovations--Case studies.

Business.

Management--Technological innovations--Case studies.

Management.

Artificial intelligence--Case studies.

Artificial intelligence.

Human capital--Case studies.

Human capital.

Genre:

Case studies.

Physical Description:

1 online resource (176 pages).

Place of Publication:

Cambridge : The MIT Press, [2020].

Summary:

A clear-eyed look at how AI can complement (rather than eliminate) human jobs, with real-world examples from companies that range from Netflix to Walmart. Descriptions of AI's possible effects on businesses and their employees cycle between utopian hype and alarmist doomsaying. This book from MIT Sloan Management Review avoids both these extremes, providing instead a clear-eyed look at how AI can complement (rather than eliminate) human jobs, with real-world examples from companies that range from Netflix to Walmart. The contributors show that organizations can create business value with AI by cooperating with it rather than relinquishing control to it. The smartest companies know that they don't need AI that mimics humans because they already have access to resources with human capability--actual humans. The book acknowledges the prominent role of such leading technology companies as Facebook, Apple, Amazon, Netflix, and Google in applying AI to their businesses, but it goes beyond the FAANG cohort to look at AI applications in many nontechnology companies, including DHL and Fidelity. The chapters address such topics as retraining workers (who may be more ready for change than their companies are); the importance of motivated and knowledgeable leaders; the danger that AI will entrench less-than-ideal legacy processes; ways that AI could promote gender equality and diversity; AI and the global loneliness epidemic; and the benefits of robot-human collaboration. Contributors Cynthia M. Beath, Megan Beck, Joe Biron, Erik Brynjolfsson, Jacques Bughin, Rumman Chowdhury, Paul R. Daugherty, Thomas H. Davenport, Chris DeBrusk, Berkeley J. Dietvorst, Janet Foutty, James R. Freeland, R. Edward Freeman, Julian Friedland, Lynda Gratton, Francis Hintermann, Vivek Katyal, David Kiron, Frieda Klotz, Jonathan Lang, Barry Libert, Paul Michelman, Daniel Rock, Sam Ransbotham, Jeanne W. Ross, Eva Sage-Gavin, Chad Syverson, Monideepa Tarafdar, Gregory Unruh, Madhu Vazirani, H. James Wilson.

Contents:

Introduction / Sam Ransbotham

AI-driven leadership / Thomas H. Davenport and Janet Foutty

Could AI be the cure for workplace gender inequality? / Megan Beck and Barry Libert

Using artificial intelligence to promote diversity / Paul R. Daugherty, H. James Wilson, and Rumman Chowdhury

Preparing for the coming skill shift / Jacques Bughin

Getting your employees ready for work in the age of AI / Eva Sage-Gavin, Madhu Vazirani, and Francis Hintermann

The challenge of scaling soft skills / Lynda Gratton

The time for retraining is now / R. Edward Freeman and James R. Freeland

Don't let artificial intelligence supercharge bad processes / Sam Ransbotham

Unlocking the value of augmented reality data / Joe Biron and Jonathan Lang

Unpacking the AI-productivity paradox / Erik Brynjolfsson, Daniel Rock, and Chad Syverson

Using AI to enhance business operations / Monideepa Tarafdar, Cynthia M. Beath, and Jeanne W. Ross

Every leader's guide to the ethics of AI / Thomas H. Davenport and Vivek Katyal

When people don't trust algorithms / Berkeley J. Dietvorst, interviewed by Paul Michelman

The risk of machine learning bias (and how to prevent it) / Chris DeBrusk

Even if AI can cure loneliness

should it? / David Kiron and Gregory Unruh

AI can help us live more deliberately / Julian Friedland

Building a robotic colleague with personality / Guy Hoffman, interviewed by Frieda Klotz.

Notes:

"Books in the Digital Future of Management series draw from the print and web pages of MIT Sloan Management Review to deliver expert insights and sharply tuned advice on navigating the unprecedented challenges of the digital world"--Series foreword.

Includes bibliographical references and index.

OCLC-licensed vendor bibliographic record.

ISBN:

9780262357524

0262357526

9780262357517

0262357518

OCLC:

1130309195