A guide to oral communication in veterinary medicine / Ryane E. Englar.

Format:

Book

Author/Creator:

Englar, Ryane E., author.

Contributor:

ProQuest ebook central.

Clarence J. Marshall Memorial Library Fund.

Language:

English

Subjects (All):

Veterinary medicine.

Communication in medicine.

Oral communication.

Physical Description:

1 online resource

polychrome

Place of Publication:

Sheffield : 5m Publishing, 2020.

System Details:

text file

Contents:

Cover

Half Title

Title Page

Copyright Page

Contents

About the Author

Preface

Dedication

Acknowledgments

About the companion website

List of Acronyms

PART I CLINICAL COMMUNICATION AS AN INTEGRAL PART OF THE VETERINARY PROFESSION

CHAPTER 1 WHAT DO OUR CLIENTS UNDERSTAND? THE EVOLUTION OF THE DOCTOR-PATIENT RELATIONSHIP, PATIENT AUTONOMY, AND HEALTH LITERACY

1.1 The Development of Medical Paternalism

1.2 The Limitations of Medical Paternalism

1.3 The Evolution of Relationship-Centered Care

1.4 The Modernization of Medicine Drives Relationship-Centered Care

1.5 The Concept of Health Literacy

1.6 How Do Health Literacy and Relationship-Centered Care Apply to Veterinary Medicine?

CHAPTER 2 HOW CAN WE HELP OUR CLIENTS TO UNDERSTAND? THE EMERGENCE OF CLINICAL COMMUNICATION AS A TEACHABLE SCIENCE

2.1 Connectivity and the Provider-Patient Relationship

2.2 Past Assumptions about Relationship-Centered Care

2.3 Challenging Past Assumptions

2.4 The Kalamazoo Consensus Statement and Relationship-Centered Care

2.5 The Changing Face of Medical Education

2.6 The Changing Face of Veterinary Education

2.7 Communication as a Teachable Skill

2.8 Present-Day Challenges Associated with Teaching Communication

2.9 The Future of Communication Training in Veterinary Curricula

CHAPTER 3 HOW CAN WE STRUCTURE THE CONSULTATION FROM THE VANTAGE POINT OF CLINICAL COMMUNICATION? THE CALGARY-CAMBRIDGE GUIDE AS A BLUEPRINT FOR A COLLABORATIVE CONSULTATION

3.1 The Shift from Medical Paternalism to Relationship-Centered Care

3.2 Relationship-Centered Care in Veterinary Medicine

3.3 The Development of Consultation Models

3.4 The Calgary-Cambridge Model

3.5 The Revised Calgary-Cambridge Model for Veterinary Patients

3.6 Limitations of Consultation Models

PART II DEFINING ORAL COMMUNICATION SKILLS AS THEY RELATE TO THE VETERINARY CONSULTATION

CHAPTER 4 FIRST IMPRESSIONS

4.1 Our Journey through Healthcare as Consumers

4.2 The Veterinary Client's Experience

4.3 Starting the Client's Journey off on the Right Foot

4.4 Prep Work May Seem Silly, But ...

4.5 Greeting the Client: What the Veterinary Team Can Learn from Human Healthcare

4.6 Greeting the Veterinary Client: Finding Common Ground

4.7 Attending to the Client's Comfort

4.8 Acknowledging and Attending to the Patient

CHAPTER 5 DEFINING ENTRY-LEVEL COMMUNICATION SKILLS: REFLECTIVE LISTENING

5.1 Introduction to Reflective Listening

5.2 Clinical Conversations, Defined

5.3 Why Should Healthcare Providers Listen?

5.4 Why Is Effective Listening such a Difficult Task?

5.5 Active or Reflective Listening, Defined

5.6 Active Listening Requires Preparation

5.7 Active Listening in Veterinary Practice

5.8 Examples of Active Listening Statements in Veterinary Consultations

Notes:

Includes index.

Electronic reproduction. Ann Arbor, MI Available via World Wide Web.

Online resource ; title from PDF title page (EBSCO ; viewed July 13, 2020)

Local Notes:

Acquired for the Penn Libraries with assistance from the Clarence J. Marshall Memorial Library Fund.

ISBN:

9781789181234

1789181232

1789181240

9781789181241

Publisher Number:

99986812614

Access Restriction:

Restricted for use by site license.