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Exam room communication for veterinarians : the science and art of conversing with clients / Jon Klingborg.
- Format:
- Book
- Author/Creator:
- Klingborg, Jon.
- Language:
- English
- Subjects (All):
- Interpersonal communication.
- Veterinarian and client.
- Veterinary medicine--Practice.
- Veterinary medicine.
- Veterinary Medicine--methods.
- Communication.
- Professional-Patient Relations.
- Veterinarians--psychology.
- Physical Examination--veterinary.
- Medical Subjects:
- Veterinary Medicine--methods.
- Communication.
- Professional-Patient Relations.
- Veterinarians--psychology.
- Physical Examination--veterinary.
- Physical Description:
- 1 online resource (ix, 195 pages) : illustrations
- Place of Publication:
- Lakewood, Colo. : AAHA Press, 2011.
- [Place of publication not identified] : [publisher not identified], [2011]
- System Details:
- text file
- Contents:
- What do clients really want?
- Verbal and nonverbal communication during the office call
- Grief communication and euthanasia
- When good cases go bad : breakdowns in communication
- Cognitive and social styles
- Determining cognitive style
- The hawk
- The dog
- The kitten
- The owl
- Communicating with all cognitive styles via the FAL-E system
- Assessing your own veterinary communication style
- Field guide to veterinary personality types
- Avoiding communication quicksand.
- Notes:
- Includes bibliographical references and index.
- Electronic reproduction. Ipswich, MA Available via World Wide Web.
- Description based on print version record.
- Local Notes:
- Acquired for the Penn Libraries with assistance from the Clarence J. Marshall Memorial Library Fund.
- ISBN:
- 9781583261699
- 1583261699
- Publisher Number:
- 99986737394
- Access Restriction:
- Restricted for use by site license.
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