The conflict resolution toolbox : models and maps for analyzing, diagnosing, and resolving conflict / Gary T. Furlong ; foreword by Dr. Christopher Moore.

Format:

Book

Author/Creator:

Furlong, Gary T., author.

Contributor:

Moore, Christopher, foreword writer.

ProQuest ebook central.

Language:

English

Subjects (All):

Conflict management.

Mediation.

Physical Description:

1 online resource (xviii, 238 pages) : illustrations

polychrome

Edition:

Second edition.

Place of Publication:

Hoboken, New Jersey : John Wiley & Sons, Inc., [2020]

System Details:

text file

Contents:

We All Practice Conflict Resolution Daily p. 3

Diagnosis: Finding the Root Causes of Conflict p. 4

Theories vs. Models in a Practice Profession p. 6

A Wide Range of Conflict Analysis Models p. 9

Becoming a Reflective Practitioner p. 11

Chapter 2 Overview of the Models p. 17

Why These Nine Models? p. 17

Model #1 The Stairway (Interests/Rights/Power) Model p. 18

Model #2 The Triangle of Satisfaction p. 18

Model #3 The Circle of Conflict p. 19

Model #4 The Dynamics of Trust p. 19

Model #5 The Law of Reciprocity p. 20

Model #6 The Loss Aversion Bias p. 20

Model #7 The Boundary Model p. 21

Model #8 The Social Styles Model p. 22

Model #9 Moving Beyond Conflict p. 22

Chapter 3 The Conflict Story: A Case Study p. 23

Chapter 4 Model #1: The Stairway (Interests/Rights/Power) p. 27

Background of the Stairway Model p. 27

Diagnosis with the Stairway Model p. 27

Case Study: The Stairway Diagnosis p. 32

Strategic Direction from the Stairway Model p. 33

Case Study: Stairway Strategic Direction p. 35

Assessing and Applying the Stairway Model p. 36

Practitioner's Worksheet for the Stairway Model p. 37

Additional Case Study-Stairway Model p. 38

Chapter 5 Model #2: The Triangle of Satisfaction p. 43

Background of the Triangle Model p. 43

Diagnosis with the Triangle of Satisfaction p. 43

Case Study: Triangle of Satisfaction Diagnosis p. 45

Strategic Direction from the Triangle of Satisfaction p. 49

Case Study: Triangle of Satisfaction Strategic Direction p. 52

Assessing and Applying the Triangle of Satisfaction Model p. 55

Practitioner's Worksheet for the Triangle of Satisfaction Model p. 57

Additional Case Study: Triangle of Satisfaction p. 59

Chapter 6 Model #3: The Circle of Conflict p. 67

Background of the Circle of Conflict Model p. 67

Diagnosis with the Circle of Conflict p. 67

Case Study: Circle of Conflict Diagnosis p. 72

Strategic Direction from the Circle of Conflict p. 75

Case Study: Circle of Conflict Strategic Direction p. 76

Assessing and Applying the Circle of Conflict Model p. 79

Practitioner's Worksheet for the Circle of Conflict Model p. 81

Additional Case Study-Circle of Conflict p. 85

Chapter 7 Model #4: The Dynamics of Trust p. 95

Background of the Trust Model p. 95

Diagnosis with the Trust Model p. 99

Case Study: Trust Model Diagnosis p. 104

Strategic Direction from the Trust Model p. 107

Case Study: Trust Model Strategic Direction p. 115

Assessing and Applying the Trust Model p. 118

Practitioner's Worksheet for the Trust Model p. 119

Additional Case Study: Trust Model p. 120

Chapter 8 Model #5: The Law of Reciprocity with Cal Furlong p. 129

Background of the Natural Laws p. 129

The Law of Reciprocity p. 130

Diagnosis with the Law of Reciprocity p. 134

Case Study: Reciprocity Diagnosis p. 136

Strategic Direction from the Law of Reciprocity p. 137

Case Study: Reciprocity Strategic Direction p. 139

Assessing and Applying the Law of Reciprocity p. 140

Additional Case Study-Law of Reciprocity p. 141

Chapter 9 Model #6: The Loss Aversion Bias with Cal Furlong p. 143

Background of the Loss Aversion Bias p. 143

Diagnosis with the Loss Aversion Bias p. 146

Case Study: Loss Aversion Diagnosis p. 148

Strategic Direction from the Loss Aversion Bias p. 150

Case Study: Loss Aversion Strategic Direction p. 156

Assessing and Applying the Loss Aversion Bias p. 157

Additional Case Study-Loss Aversion p. 157

Chapter 10 Model #7: The Boundary Model p. 161

Background of the Boundary Model p. 161

Diagnosis with the Boundary Model p. 161

Case Study: Boundary Model Diagnosis p. 165

Strategic Direction from the Boundary Model p. 167

Case Study: Boundary Model Strategic Direction p. 168

Assessing and Applying the Boundary Model p. 170

Practitioner's Worksheet for the Boundary Model p. 170

Additional Case Study: Boundary Model p. 172

Chapter 11 Model #8: The Social Style Model p. 179

Background of the Social Style Model p. 179

Diagnosis with the Social Style Model p. 181

Case Study: Social Style Diagnosis p. 185

Strategic Direction from the Social Style Model p. 187

Case Study: Social Style Strategic Direction p. 193

Assessing and Applying the Social Style Model p. 194

Practitioner's Worksheet for the Social Style Model p. 195

Additional Case Study: Social Style Model p. 197

Chapter 12 Model #9: Moving Beyond the Conflict p. 203

Background of the Moving Beyond Model p. 203

Diagnosis with the Moving Beyond Model p. 205

Case Study: Moving Beyond Diagnosis p. 209

Strategic Direction from the Moving Beyond Model p. 213

Case Study: Strategic Direction with the Moving Beyond Model p. 218

Assessing and Applying the Moving Beyond Model p. 225

Practitioner's Worksheet for the Moving Beyond Model p. 225

Additional Case Study-Moving Beyond Model p. 226.

Notes:

Includes index.

Electronic reproduction. Ann Arbor, MI Available via World Wide Web.

Description based on online resource; title from digital title page (viewed on September 24, 2020).

Other Format:

Print version: Furlong, Gary T.. The conflict resolution toolbox

ISBN:

9781119717614

1119717612

9781119717607

1119717604

Publisher Number:

40030294585

Access Restriction:

Restricted for use by site license.