1 option
IT Service Management Foundations: Problem Management. / with Shane Chagpar.
- Format:
- Video
- Author/Creator:
- Chagpar, Shane, speaker.
- Language:
- English
- Genre:
- Instructional films.
- Educational films.
- Video recordings.
- Physical Description:
- polychrome
- Place of Publication:
- Carpenteria, CA linkedin.com, 2020.
- System Details:
- Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
- Summary:
- Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.
- When problem management is done well, it can create change in a company that improves customer experience, the bottom line, and the products created. In this course, learn what problem management is, how it is performed, how to measure its success, and how to support it in your business. Learn about some of the common terms and roles involved in problem management. Discover best practices for solving problems and how to prioritize projects so that customer experience is the first thing to improve. Explore the tools and techniques that can help you to track, prioritize, identify the root cause of problems, and resolve technical issues with permanent solutions so you can approach the next trouble spot with confidence, instead of panic.
- Participant:
- Presenter: Shane Chagpar
- Notes:
- 10/22/202012:00:00AM
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.