Providing quality to customers.

MLA

Institute of Leadership and Management "ILM" Staff and Institute of Leadership & Management. Providing quality to customers. 5th ed. Oxford : Pergamon Flexible Learning, 2007.

APA

Institute of Leadership and Management "ILM" Staff & Institute of Leadership & Management. (2007). Providing quality to customers. 5th ed. Oxford : Pergamon Flexible Learning.

Chicago

Institute of Leadership and Management "ILM" Staff and Institute of Leadership & Management. Providing quality to customers. 5th ed. Oxford : Pergamon Flexible Learning, 2007.