Root cause analysis : the core of problem solving and corrective action / Duke Okes.

Format:

Book

Author/Creator:

Okes, Duke, 1949- author.

Duke Okes

Language:

English

Subjects (All):

Problem solving.

Decision making.

Management.

Root cause analysis.

Physical Description:

1 online resource (211 pages)

Edition:

Second edition.

Place of Publication:

Milwaukee, Wisconsin : ASQ Quality Press, 2019.

Summary:

This best-seller can help anyone whose role is to try to find specific causes for failures.It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does this using figures, diagrams, and tools useful for helping to make our thinking visible. This increases our ability to see what is truly significant and to better identify errors in our thinking.In the sections on finding root causes, this second edition now includes: more examples on the use of multi-vari charts; how thought experiments can help guide data interpretation; how to enhance the value of the data collection process; cautions for analyzing data; and what to do if one can't find the causes. In its guidance on solution identification, biomimicry and TRIZ have been added as potential solution identification techniques. In addition, the appendices have been revised to include: an expanded breakdown of the 7 M's, which includes more than 50 specific possible causes; forms for tracking causes and solutions, which can help maintain alignment of actions; techniques for how to enhance the interview process; and example responses to problem situations that the reader can analyze for appropriateness.

Notes:

Includes bibliographical references and index.

Description based on print version record.

Description based on publisher supplied metadata and other sources.

ISBN:

9781523132348

1523132345

9781951058494

1951058496

OCLC:

1505733603