Protocol : the power of diplomacy and how to make it work for you / Capricia Penavic Marshall.

Format:

Book

Author/Creator:

Marshall, Capricia Penavic, 1964- author.

Language:

English

Subjects (All):

United States. Department of State.

Business etiquette.

Negotiation in business.

Interpersonal relations.

Employees.

Marshall, Capricia Penavic, 1964-.

Marshall, Capricia Penavic.

United States. Department of State. Office of the Chief of Protocol--Officials and employees--Biography.

United States.

Genre:

Biographies.

Physical Description:

xix, 424 pages ; 24 cm

Edition:

First edition.

Place of Publication:

New York, NY : Ecco, an imprint of HarperCollinsPublishers, [2020]

Summary:

"President Obama's former White House Chief of Protocol looks at why diplomacy and etiquette matter-and what they can do for you"-- Provided by publisher.

In her roles as chief of protocol for President Barack Obama and social secretary to President Bill Clinton and First Lady Hillary Clinton, Marshall not only bore witness to history, she facilitated it. If there is one thing that working at the highest levels of government for over two decades has taught Marshall, it is that there is power in detail and nuance-- the micro-moves that affect the macro-shifts. When seemingly minor aspects of an engagement go missing or awry, it alters the emotions and tenor of an exchange, setting up obstacles rather than paving a way forward. Here she brings us a master class in soft power, unveiling the complexity of human interactions and making the case that etiquette, cultural IQ, and a flexible mind-set matter now more than ever. -- adapted from jacket

Contents:

Machine generated contents note: 1. The Hidden Superpower of Protocol

2. The Etiquette Advantage

3. Cultural IQ: Who in the World Are You?

4. Cultural IQ: Who in the World Are They?

5. Talk Diplomacy to Me: The Language of Persuasion

6. The Social Network: Diplomacy at Play

7. The Power of Place

8. Rig the Room

9. Hunger Games

10. Secrets of a Gift Whisperer

11. Keeping Up Appearances

12. The Mind-set of Diplomacy

13. The Ultimate Checklist: Extreme Preparation

14. The Yoga of Protocol

15. Negotiating While Female.

Notes:

Includes index.

Other Format:

Online version: Marshall, Capricia Penavic, 1964- Protocol.

ISBN:

9780062844460

0062844466

9780060808648

0060808640

OCLC:

1145110291

Publisher Number:

99985255909