Consumer financial dispute resolution in a comparative context : principles, systems and practice / Shahla F. Ali.

Format:

• Book

Author/Creator:

• Ali, Shahla F., author.

Language:

English

Subjects (All):

• Arbitration and award.
• Financial services industry--Law and legislation.
• Dispute resolution (Law).
• Consumer protection--Law and legislation.
• Ombudspersons.

Physical Description:

1 online resource (xiv, 267 pages) : digital, PDF file(s)

Place of Publication:

Cambridge : Cambridge University Press, 2013.

System Details:

• text file
• PDF

Summary:

Nearly all major global financial centres have developed systems of consumer financial dispute resolution. Such systems aim to assist parties to resolve a growing number of monetary disputes with financial institutions. How governments and self-regulatory organizations design and administer financial dispute resolution mechanisms in the context of increasingly turbulent financial markets is a new area for research and practice. Consumer Financial Dispute Resolution in a Comparative Context presents comparative research about the development and design of these mechanisms in East Asia, North America and Europe. Using a comparative methodology and drawing on empirical findings from a multi-jurisdictional survey, Shahla Ali examines the emergence of global principles that influence the design of financial dispute resolution models, considers the structural variations between the ombuds and arbitration systems and offers practical proposals for reform.

Contents:

• Part I. Principles. Principles of consumer financial dispute resolution in a global context
• Part II. Ombuds Systems. Financial dispute resolution in the United Kingdom ; Financial dispute resolution in Australia ; Financial dispute resolution in Japan.
• Part III. Arbitration Systems. Financial dispute resolution in the United States ; Financial dispute resolution in Singapore ; Financial dispute resolution in Hong Kong ; Emerging systems: financial dispute resolution in China.
• Part IV. Practice. Synthesizing lessons learned and policy recommendations
• Conclusion: the way forward.

Notes:

Title from publisher's bibliographic system (viewed on 05 Oct 2015).

Other Format:

Print version:

ISBN:

9781139236829

Access Restriction:

Restricted for use by site license.