Culturally mindful communication : essential skills for public and nonprofit professionals / Masami Nishishiba.

Format:

Book

Author/Creator:

Nishishiba, Masami, author.

Contributor:

Taylor & Francis eBooks.

Esther F. Kantrowitz & Lionel Kantrowitz Collection Endowed Fund.

Language:

English

Subjects (All):

Intercultural communication.

Civil service.

Nonprofit organizations.

Physical Description:

1 online resource (xiii, 202 pages) : illustrations

Place of Publication:

New York : Routledge, Taylor & Francis Group, 2018.

[Place of publication not identified] : [publisher not identified], [2018]

System Details:

text file

Summary:

Intercultural communication is a necessary skill for those who work in the public and nonprofit sectors, and yet there is a dearth of literature available to help public and nonprofit professionals effectively communicate, interact, and lead in a multicultural society. Drawing on research in intercultural communication, psychology, and public and nonprofit administration, Culturally Mindful Communication provides practical strategies for students and practitioners of public service to improve their intercultural communication skills. Topics include: Expectations for public and nonprofit professionals in today's multicultural society, Frameworks to assess cultural differences and similarities, Verbal and nonverbal communication in intercultural contexts, Stereotyping, prejudice, ethnocentrism, microaagression, and social privilege as barriers to effective intercultural communication, Key considerations for effective multicultural teams, Approaches for effective multicultural community engagement, Leading with cultural mindfulness Book jacket.

Contents:

1 Introduction: Why do public and nonprofit professionals need to be culturally mindful communicators? 1

2 Understanding cultural differences 12

3 Understanding the intercultural communication process 32

4 Verbal communication 50

5 Nonverbal communication 67

6 What hinders culturally mindful communication? Stereotyping, prejudice, and social privilege 104

7 Working in a multicultural team 127

8 Working with multicultural stakeholders in the community 151

9 Leading with culturally mindful communication 169.

Notes:

Includes bibliographical references and index.

Electronic reproduction. London Available via World Wide Web.

Description based on print version record.

Local Notes:

Acquired for the Penn Libraries with assistance from the Esther F. Kantrowitz & Lionel Kantrowitz Collection Endowed Fund.

ISBN:

9781351999052

1351999052

Publisher Number:

99985134880

Access Restriction:

Restricted for use by site license.