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Connecting with clients : practical communication for 10 common situations / Dana Durrance, Laurel Lagoni.
- Format:
- Book
- Author/Creator:
- Durrance, Dana.
- Language:
- English
- Subjects (All):
- Veterinary medicine.
- Veterinarian and client.
- Interpersonal communication.
- Pet owners--Psychology.
- Pet owners.
- Veterinary Medicine--methods.
- Professional-Patient Relations.
- Communication.
- Veterinarians--psychology.
- Animal Technicians--psychology.
- Human-Animal Bond.
- Medical Subjects:
- Veterinary Medicine--methods.
- Professional-Patient Relations.
- Communication.
- Veterinarians--psychology.
- Animal Technicians--psychology.
- Human-Animal Bond.
- Physical Description:
- 1 online resource (xx, 22 pages.)
- Edition:
- Second edition.
- Place of Publication:
- Lakewood, Colo. : American Animal Hospital Association Press, [2009]
- System Details:
- text file
- Contents:
- How to use this book
- Veterinary communication
- Communication protocols and clinical communication skills
- Communication protocols
- Clinical communication skills
- Nonverbal communication skills
- Verbal communication skills
- A note about email and telephone conversations
- Common situations
- Dealing with emergencies
- Dealing with financial constraints
- Dealing with mistakes, accidents, or unexpected outcomes
- Dealing with angry clients
- Dealing with complaining clients
- Dealing with anxious clients
- Dealing with indecisive clients
- Working with children
- Dealing with euthanasia appointments
- Dealing with grieving clients.
- Notes:
- Laurel Lagoni's name appears first on the earlier ed.
- Includes bibliographical references (pages 87-90).
- Electronic reproduction. Ipswich, MA Available via World Wide Web.
- Description based on print version record.
- ISBN:
- 9781583261330
- 1583261338
- Publisher Number:
- 99985048229
- Access Restriction:
- Restricted for use by site license.
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