Social media use in crisis and risk communication : emergencies, concerns, awareness / edited by Harald Hornmoen (Oslo Metropolitan University, Oslo, Norway), Klas Backholm (Åbo Akademi University, Vasa, Finland).

Format:

Book

Contributor:

Esther F. Kantrowitz & Lionel Kantrowitz Collection Endowed Fund.

Hornmoen, Harald, editor.

Backholm, Klas, editor.

Language:

English

Subjects (All):

Social media.

Communication in crisis management.

Risk communication.

Physical Description:

xiv, 308 pages : illustrations ; 22 cm

Edition:

First edition.

Place of Publication:

United Kingdom : Emerald Publishing, 2018.

Summary:

Crises pose an immediate risk to life, health, and the environment and require urgent action. The public's use of social media has important implications for contingency policies and practices. Social media have the potential for risk reduction and preventive interaction with the public. This book is about how different communicators - whether crisis managers, first responders, journalists, or private citizens and disaster victims - have used social media to communicate about risks and crises. It is also about how these very different actors can play a crucial role in mitigating or preventing crises. How can they use social media to strengthen their own and the public's awareness and understanding of crises when they unfold? How can they use social media to promote resilience during crises and the ability to deal with the after-effects?

Contents:

Machine generated contents note: pt. 1 USING SOCIAL MEDIA IN RISKS AND CRISES

1. Tweeting Terror: An Analysis of the Norwegian Twitter-sphere During and in the Aftermath of the 22 July 2011 Terrorist Attack / Steen Steensen

2. Victims' Use of Social Media During and After the Utøya Terror Attack: Fear, Resilience, Sorrow and Solidarity / Elsebeth Frey

3. Blood and Security During the Norway Attacks: Authorities' Twitter Activity and Silence / Steen Steensen

4. Social Media in Management of the Terror Crisis in Norway: Experiences and Lessons Learned / Per Helge Maseide

5. News Workers' Reflections on Digital Technology and Social Media After a Terror Event / Maria Theresa Konow-Lund

6. Old Wine in New Bottles? Use of Twitter by Established UK News Media During the 2014

15 West African Ebola Outbreak / Colin Mclnnes

7. Flows of Water and Information: Reconstructing Online Communication During the 2013 European Floods in Austria Susanne Sackl-Sharif, Eva Goldgruber, Julian Ausserhofer, Robert Gutounig and Gudrun Reimerth

pt. 2 DEVELOPING A TOOL FOR CRISIS COMMUNICATORS

8. Tailoring Tools to the Rescue: Lessons Learned from Developing a Social Media Information Gathering Tool / Even Westvang

9. What Eye Movements and Facial Expressions Tell Us about User-Friendliness: Testing a Tool for Communicators and Journalists / Joachim Hogvag

pt. 3 RECOMMENDATIONS FOR SOCIAL MEDIA USE IN RISKS AND CRISES

10. `When the Levee Breaks': Recommendations for Social Media Use During Environmental Disasters / Robert Gutounig

11. Social Media Communication During Disease Outbreaks: Findings and Recommendations / Colin McInnes

12. Social Media and Situation Awareness During Terrorist Attacks; Recommendations for Crisis Communication / Maria Theresa Konow-Lund.

Notes:

Includes bibliographical references and index.

Local Notes:

Acquired for the Penn Libraries with assistance from the Esther F. Kantrowitz & Lionel Kantrowitz Collection Endowed Fund.

Other Format:

ebook version :

Ebook version :

ISBN:

1787562727

9781787562721

OCLC:

1064683115

Publisher Number:

99984751950