Essential communications skills for managers. Volume II, A practical guide for communicating effectively with all people in all situations / Walter St. John, Ben Haskell.

Format:

Book

Author/Creator:

St. John, Walter, author.

Haskell, Ben, author.

Series:

Corporate communication collection. 2156-8170

Corporate communication collection, 2156-8170

Language:

English

Subjects (All):

Communication in management.

Physical Description:

1 online resource (x, 216 pages)

Edition:

First edition.

Place of Publication:

New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017.

Summary:

The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into "Things to Know" and "Things to Do."

Contents:

Section 1. Topic 1. Sending effective messages

Section 2. The four methods of communicating

Topic 2. Tips for speaking effectively

Topic 3. Delivering your speech

Topic 4. Presiding over the question and answer period

Topic 5. Overcoming speaker anxiety

Topic 6. Introducing guest speakers properly

Topic 7. Tips for listening effectively

Topic 8. Using and interpreting body language

Topic 9. Tips for writing effectively

Topic 10. E-mail: do's and don'ts

Topic 11. Editing techniques

Topic 12. Proofreading methods

Topic 13. Tips for reading effectively

Section 3. Planning and conducting productive meetings

Topic 14. Planning a meeting

Topic 15. Conducting a meeting

Topic 16. Contributing as a meeting participant

Topic 17. Holding better one-on-one meetings

Topic 18. Improving video and teleconferencing

Section 4. Communicating skills for dealing with special situations

Topic 19. Interviewing job applicants

Topic 20. Orientating new employees

Topic 21. Training people for the job

Topic 22. Developing performance objectives, standards, and priorities of an organization

Topic 23. Creating and agreeing on job descriptions

Topic 24. Negotiating one-on-one

Topic 25. Compromising to reach agreement

Topic 26. Evaluating employee performance

Topic 27. Coaching employees to improve performance

Topic 28. Writing impressive news releases

Topic 29. Communicating clearly with a diverse group of employees

Topic 30. Communicating effectively with male and female employees

Topic 31. Using sex fair language

Section 5. Topic 32. Communicating attitudes and techniques for coping competently with difficult employees

Index.

Notes:

Includes index.

Title from PDF title page (viewed on February 2, 2017).

ISBN:

9781631576577

1631576577

OCLC:

971543480