Design thinking for training and development : creating learning journeys that get results / Laura Fletcher.

Format:

Book

Author/Creator:

Fletcher, Laura, author.

Language:

English

Subjects (All):

Creative ability.

Product design--Exhibitions.

Product design.

Physical Description:

1 online resource (274 pages)

Edition:

1st edition

Place of Publication:

Alexandria, VA : Association for Talent Development, [2023]

System Details:

text file

Summary:

Better Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: Get perspective. Refine the problem. Ideate and prototype. Iterate (develop, test, pilot, and refine). Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: a strategy blueprint to uncover what a stakeholder is trying to solve an empathy map to capture the learner’s thoughts, actions, motivators, and challenges an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.

Contents:

Intro

Title Page

Copyright

Contents

Introduction

Section 1: Get Acquainted With the Concepts

Chapter 1: A Primer on Design Thinking

Chapter 2: Linking Design Thinking to Learning Experiences

Chapter 3: A Design Thinking Framework for Training and Development

Section 2: Get Perspective and Refine the Problem

Chapter 4: Start With the Business Perspective

Chapter 5: Pull in the Learner

Chapter 6: Verify Constraints As You Go

Section 3: Ideate, Prototype, and Iterate

Chapter 7: Ideate and Prototype

Chapter 8: Refine and Develop

Section 4: Implement and Evaluate

Chapter 9: Implement

Chapter 10: Evaluate

Section 5: Sell Your Use Case

Chapter 11: Get Buy-in From Stakeholders

Chapter 12: Using Design Thinking When a Project Is Underway

Chapter 13: CAISO Scheduling Coordinator Curriculum

Chapter 14: NxStage

Acknowledgments

References and Resources

Appendixes

About the Authors

Index

Back Cover.

Notes:

Description based on print version record.

Includes bibliographical references.

ISBN:

9781950496198

1950496198

OCLC:

1199323030