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Customer Success Management Fundamentals/ with PracticalCSM.
- Format:
- Video
- Author/Creator:
- , PracticalCSM, speaker.
- Language:
- English
- Genre:
- Instructional films.
- Educational films.
- Video recordings.
- Physical Description:
- 1 online resource
- polychrome
- Place of Publication:
- Carpenteria, CA: linkedin.com, 2020.
- System Details:
- Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
- Summary:
- New to customer success management (CSM)? This course will help you get up to speed. Explore what CSM is and how it works, and learn about its key principles and activities.
- New to customer success management (CSM)? This course can help you get up to speed with the fundamentals. This course address what CSM is and why it's important; what types of situations CSM applies to; and how CSM can help increase a company?s sales revenues and profitability. The course then reviews the 14 tenets (or guiding principles) of customer success. Collectively, these tenets outline the role of the CSM in ensuring that customer success occurs and that its benefits are realized by both the CSM's own company and its customers. This course can be taken on its own as an introduction to the topic, or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.
- Participant:
- Presenter: PracticalCSM
- Notes:
- 5/14/2020
- Access Restriction:
- Restricted for use by site license.
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