Business Process Modeling, Simulation and Design [electronic resource] / Laguna, Manuel.

Format:

Book

Author/Creator:

Laguna, Manuel, author.

Marklund, Johan, author.

Language:

English

Physical Description:

1 online resource (448 pages)

Edition:

1st edition

Place of Publication:

Pearson, 2011.

System Details:

text file

Summary:

This book covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.

Notes:

Online resource; Title from title page (viewed August 3, 2011)