Delivering IT and e-business value / Leslie Willcocks, Valerie Graeser.

Format:

Book

Author/Creator:

Willcocks, Leslie.

Contributor:

Graeser, Valerie.

Series:

Computer weekly professional series.

Computer weekly professional series

Language:

English

Subjects (All):

Information technology.

Electronic commerce.

Management--Great Britain--Data processing.

Management.

Management--Great Britain--Data processing--Case studies.

Physical Description:

1 online resource (315 p.)

Edition:

1st edition

Other Title:

Delivering information technology and electronic business value

Place of Publication:

Oxford ; Boston, Mass. : Butterworth-Heinemann, 2001.

Language Note:

English

System Details:

text file

Summary:

'Delivering Business Value from IT' is focused on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance. Chapters 1,2 and 3 detail an approach to IT evaluation whilst chapters 4 and 5 build on these by showing two distinctive approaches to linking IT to business performance. The remaining three chapters deal with a range of evaluation issues emerging as important - specifically Internet evaluation, Y2K and beyond, EMU, quality outsourcing, infrastructure, r

Contents:

Delivering IT and E-Business Value; Copyright; Contents; Butterworth-Heinemann/Computer Weekly Professional Series; About the authors; Acknowledgements; 1 Introduction: trends and challenges in IT evaluation; 1.1 Introduction; 1.2 The IT evaluation challenges model; 1.3 Is there an IT productivity paradox?; 1.4 Organizational variations in IT performance; 1.5 Key learning points; 2 Answering the challenges: lifecycle evaluation and more; 2.1 Towards lifecycle evaluation; 2.2 Evaluation: additional perspectives and enhancements; 2.3 Case study: applying lifecycle evaluation at Insuror

2.4 Key learning points2.5 Practical action guidelines; 3 Project planning for risk, prioritization and benefits; 3.1 Introduction; 3.2 Why IT-based projects fail; 3.3 Successful risk mitigation: some examples; 3.4 Risk assessment: emerging success factors; 3.5 Project planning issues; 3.6 Planning and prioritization approaches; 3.7 Feasibility assessment; 3.8 Benefits management: feasibility stage; 3.9 Summary; 3.10 Key learning points; 3.11 Practical action guidelines; 4 Project management and post-implementation evaluation; 4.1 Introduction; 4.2 Development and project management

4.3 Need for design, development and implementation measurement4.4 Project management and implementation methodologies; 4.5 Post-implementation and on-going evaluation practices; 4.6 In-depth case study: California's Franchise Tax Board; 4.7 Key learning points; 4.8 Practical action guidelines; 5 Developing a balanced business scorecard for IT; 5.1 Introduction; 5.2 The need for a scorecard; 5.3 What is a 'balanced business scorecard'?; 5.4 How to develop a scorecard; 5.5 The IT scope of the scorecard; 5.6 Scorecard risks; 5.7 Scorecard benefits; 5.8 Summary

5.9 In-depth case study: the balanced business scorecard at GenBank5.10 Key learning points; 5.11 Practical action guidelines; 6 Sink or swim: evaluation as the key to IT outsourcing; 6.1 Introduction; 6.2 Outsourcing: patterns of assessment; 6.3 The centrality of the contract; 6.4 Setting up a measurement system; 6.5 Outsourced: anticipating evaluation issues; 6.6 Staffing: a vital resource; 6.7 Summary; 6.8 Key learning points; 6.9 Practical action guidelines; 7 E-valuation (1): not business as usual?; 7.1 Introduction; 7.2 IT eras: a further complication to the evaluation problem

7.3 The changing economics of e-business7.4 The e-business case: need for an evolutionary perspective; 7.5 Summary; 7.6 Key learning points; 7.7 Practical action guidelines; 8 E-valuation (2): four approaches; 8.1 Introduction; 8.2 Analysis for opportunity and sustainability; 8.3 Real options evaluation of e-business initiatives; 8.4 E-business: a scorecard approach; 8.5 Web metrics and the one that matters; 8.6 In-depth case study: Virtual Vinyards (subsequently Wine.com); 8.7 Summary; 8.8 Key learning points; 8.9 Practical action guidelines

9 Perennial issues: from infrastructure and benchmarking to mergers and acquisitions

Notes:

Description based upon print version of record.

Includes bibliographical references (p. [289]-294) and index.

ISBN:

9786612540097

9781136411809

1136411801

9781282540095

1282540092

9780080503875

008050387X

9780585456621

0585456623

OCLC:

635293012