ITIL Capacity Management / by Larry Klosterboer.

Format:

Book

Author/Creator:

Klosterboer, Larry.

Series:

IBM Press

Language:

English

Subjects (All):

ITIL (Information technology management standard).

Information technology.

Physical Description:

1 online resource (264 p.)

Edition:

1st edition

Place of Publication:

S.l. : Pearson Education, 2011.

System Details:

text file

Summary:

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL(R) capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book's practical insights will be invaluable to every IT leader who wants to leverage ITIL's best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using ';business capacity planning' to help the entire business become more agile

Contents:

Title Page

Copyright Page

Dedication

Contents

Preface

Acknowledgments

About the Author

Part I. Concepts in Managing Capacity

Chapter 1. Introduction to Capacity Management

Chapter 2. The Geography of Managing Capacity

Chapter 3. Understanding Capacity Demand

Chapter 4. Dimensions of Capacity Growth

Part II. Best Practices in Capacity Management

Chapter 5. Establish the Capacity Management Information System

Chapter 6. Define and Manage Capacity Plans

Chapter 7. Staff the Capacity Management Team

Chapter 8. Implement the Capacity Management Process

Chapter 9. Relate Capacity and Performance

Chapter 10. Choose Capacity Management Tools

Chapter 11. Produce Capacity Reports

Part III. Common Issues in Capacity Management

Chapter 12. Business Capacity Planning

Chapter 13. Smoothing the Order Cycle

Chapter 14. Capacity Management in a Project Context

Chapter 15. Integrating Capacity Planning with IT Processes

Index Generated by AI.

Notes:

Part of the metadata in this record was created by AI, based on the text of the resource.

ISBN:

9780132480024

0132480026