Front office : procedures, social skills, yield and management / Peter Abbott and Sue Lewry.

Format:

Book

Author/Creator:

Abbott, Peter.

Contributor:

Lewry, Sue.

Language:

English

Subjects (All):

Hotel front desk personnel.

Hotel management.

Physical Description:

1 online resource (219 pages)

Edition:

2nd ed.

Place of Publication:

Oxford ; Boston : Butterworth-Heinemann, 1999.

Language Note:

English

System Details:

text file

Summary:

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text:· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook· updated in the light of recent developments such as global distribution systems and the internet· greater focus on increasing

Contents:

Front Office Procedures, social skills, yield and management; Copyright; Contents; Introduction; Part One: Procedural Aspects; Chapter 1 Advance bookings; Chapter 2 Check-in and related issues; Chapter 3 Guest accounting; Part Two: Dealing with People; Chapter 4 Legal aspects and security; Chapter 5 Hospitality; Chapter 6 Social skills; Part Three: Increasing Yield; Chapter 7 Sales; Chapter 8 Marketing aspects; Chapter 9 Yield management; Chapter 10 Groups; Part Four: Management Aspects; Chapter 11 Tariffs; Chapter 12 Control; Chapter 13 Staffing; Chapter 14 Equipment; Index

Notes:

Includes index.

ISBN:

1-136-40200-4

1-282-38060-5

9786612380600

0-08-050699-2

9780080506999

OCLC:

609850762