Key performance indicators for dummies / by Bernard Marr.

Format:

Book

Author/Creator:

Marr, Bernard, author.

Series:

--For dummies.

For Dummies

Language:

English

Subjects (All):

Organizational effectiveness--Measurement.

Organizational effectiveness.

Performance standards--Management.

Performance standards.

Physical Description:

1 online resource (xiv, 298 pages) : illustrations.

Edition:

1st edition

Place of Publication:

Chichester, England : John Wiley & Sons, Ltd., 2015.

Language Note:

English

System Details:

text file

Summary:

A complete guide to using KPIs to drive organisational performance Is your business on track to achieve success? Key Performance Indicators For Dummies covers the essential KPIs that are useful to all kinds of businesses, and includes more than 100 different ways leaders can monitor and drive performance in their organisations. This book helps managers understand the crucial KPIs that should be implemented for all different aspects of the organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more. Good KPIs should b

Contents:

""Title Page""; ""Copyright Page""; ""Contents at a Glance""; ""Table of Contents""; ""Introduction""; ""About This Book""; ""Foolish Assumptions""; ""Icons Used in This Book""; ""Beyond the Book""; ""Where to Go from Here""; ""Part I: Getting Started with Key Performance Indicators""; ""Chapter 1: Introducing Key Performance Indicators (KPIs)""; ""Why Every Company Needs KPIs""; ""The Fishing Analogy""; ""The Datafication of our World""; ""KPIs as vital decision support tools""; ""Making KPIs Work in Your Business""; ""Create a KPI culture""; ""Decide on the right KPI framework""

""Develop the right KPIs""""Analyse and report""; ""Assessing Your Financial KPIs""; ""Revenue and profit""; ""Liquidity and cash flow""; ""Shareholder value""; ""Financial efficiency""; ""Assessing Your Customer KPIs""; ""Customer satisfaction and loyalty""; ""Market share""; ""Assessing Your Operational KPIs""; ""Project performance""; ""Efficiency and quality""; ""IT""; ""Assessing Your Employee KPIs""; ""Employee engagement""; ""Talent retention""; ""Chapter 2: Types, Targets and KPI Mistakes""; ""Understanding that KPIs can be Strategic or Operational""; ""The pear tree analogy""

""Why we can measure everything and how to do it""""Creating the Right Set of KPIs""; ""What is a good number of KPIs?""; ""Tracking the tangible and intangible""; ""The leaders and the laggers""; ""Setting the Right Targets for Your KPIs""; ""KPIs vs. targets""; ""Making targets specific""; ""Making targets realistic and achievable""; ""Knowing Where People Go Wrong with KPIs""; ""Measuring everything that walks and moves""; ""Collecting the same measures as everyone else""; ""Not choosing the relevant KPIs""; ""Chapter 3: Creating a Culture of Fact-Based Decision-Making""

""Implementing the Key Components of Fact-Based Management""""Establishing senior management buy-in""; ""Introducing KPIs for the right reasons""; ""Establishing the processes and culture""; ""Creating Improvement and Performance Preview Meetings""; ""Introducing strategy revision meetings""; ""Establishing strategic performance preview meetings""; ""Putting in place operational performance improvement meetings""; ""Aligning personal performance discussions""; ""Chapter 4: Organising Your KPIs""; ""Understanding the Need for KPI Frameworks""; ""Weighing the options""

""Selecting the right framework""""Introducing the Balanced Scorecard""; ""Getting a grasp of the four BSC perspectives""; ""Tackling the financial perspective""; ""Making sure you�re delivering to your customers""; ""Looking at your internal processes""; ""Improving and driving future value""; ""Putting it on paper and mapping it out""; ""Looking at Alternative KPI Frameworks""; ""Using Quality or Lean Frameworks""; ""Using Project Management Frameworks""; ""The Risky Side of Business""; ""Part II: Implementing and Using KPIs Effectively""; ""Chapter 5: Developing a KPI""

""The Question is The Answer: Developing Key Performance Questions (KPQs)""

Notes:

Includes index.

"Making Everything Easier!"--Cover.

Description based on print version record.

ISBN:

1-118-91324-8

1-118-91325-6

OCLC:

900783728