MicroMessaging : why great leadership is beyond words / by Stephen Young.

Format:

Book

Author/Creator:

Young, Stephen, 1952- author.

Language:

English

Subjects (All):

Leadership--Psychological aspects.

Leadership.

Executives--Attitudes.

Executives.

Communication in management--Psychological aspects.

Communication in management.

Employee motivation.

Body language.

Physical Description:

xiv, 200 p.

Edition:

1st edition

Other Title:

Micro messaging

Place of Publication:

Chicago : McGraw-Hill, 2007.

Language Note:

English

System Details:

text file

Summary:

Should you sweat the small stuff? Absolutely, says Stephen Young-especially when it comes to those critical behaviors that can make or break performance. The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different. Too often, negative micromessages undermine morale, business opportunities, and ultimately your organization. Micromessaging examines the nuanced behaviors that we all blindly use and react to in our dealings with others. Yet as Young points out, these micromessages can reveal a lot about our own-and our superiors'-biases and preconceived notions. Learning how to constructively address these behaviors can bring about positive change. Young offers a common language for encouraging open discussion in the workplace, along with skills to identify and address familiar micromessages; tools for deploying microadvantages; and real-life workplace scenarios, self-assessments, and solutions that help readers interpret and alter ingrained behaviors and their effects. He delivers valuable information on Cruicial leadership skills and how to acquire them Universal workplace cultural issues How expectations affect the performance of others Ways to speak fairly, not falsely Techniques that eliminate group think How to reset the "filters" you use to "screen" others Based on research from MIT, Young's approach has already helped numerous Fortune 500 clients, including Merck, Intel, Lockheed Martin, Starbucks, IBM, Boeing, Wells Fargo, Bank of America, Cisco, and Raytheon to increase leadership effectiveness. With its proven wisdom, you can experience what so many business executives worldwide have discovered and make it a powerful part of your leadership skill set.

Contents:

Setting the stage

Micromessages : the DNA of leadership

The blind spot

Birds do it, bees do it even babies do it

I didn't say she stole the book

It's here, there and everywhere

Speaking the language

Whats in it for me?

Retrain your brain

Is this about faking it?

Thats one dumb rat!

Shrink group think

Bottoms up!

Mixed messages

Micromessages: in the air & everywhere

The power of a spell

Breaking the spell

Teachers at the epicenter

Resetting your filters: the A/R/T of micromessaging.

Notes:

Title from title screen.

Digitized and made available by: Books24x7.com.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9786612660023

9781282660021

1282660020

9780071710954

0071710957

OCLC:

962192182