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Management von Service-Level-Agreements, 2nd Edition / Scholderer, Robert.
- Format:
- Book
- Author/Creator:
- Scholderer, Robert, author.
- Language:
- English
- German
- Subjects (All):
- Computer capacity.
- Computer industry--Customer services--Management.
- Computer industry.
- Information technology--Management.
- Information technology.
- Management information systems.
- Physical Description:
- 1 online resource (264 pages)
- Edition:
- 2nd edition
- Place of Publication:
- dpunkt, 2016.
- System Details:
- text file
- Summary:
- hoher Praxisbezug- Fallbeispiele, Mustervorlagen, Checklisten- Interviews mit Service Level Managern (u.a. Coca Cola, American Express, Continental, Novartis, Vodafone)- Autor ist in der ITSM-Community als SLM-Spezialist sehr bekannt
- Notes:
- Online resource; Title from title page (viewed September 12, 2016)
- Includes bibliographical references.
- ISBN:
- 9781492019985
- 1492019984
- OCLC:
- 973947437
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