Oracle Digital Assistant : A Guide to Enterprise-Grade Chatbots / by Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout.

Format:

Book

Author/Creator:

Bors, Luc, Author.

Samajdwer, Ardhendu., Author.

van Oosterhout, Mascha., Author.

Language:

English

Subjects (All):

Machine learning.

Machine Learning.

Local Subjects:

Machine Learning.

Physical Description:

1 online resource (xxii, 301 pages) : illustrations

Edition:

1st ed. 2020.

Place of Publication:

Berkeley, CA : Apress : Imprint: Apress, 2020.

System Details:

text file

Summary:

Use this book as an on-ramp to the development of enterprise-grade chatbots and digital assistants. It is based on real-life experience and explains everything you need to know to start building your own digital assistant (DA) using Oracle technologies. You will become familiar with the concepts involved in DA development from both a user experience and technical point of view. You will learn to create DAs using Oracle technologies, including the Oracle Digital Assistant Cloud. In the first part of the book, you will learn the basic principles of the digital assistant (AKA Chatbot) technology. You will be guided through the steps involved in designing a DA, including how to make sure that the user receives a satisfying experience when using the assistant. In the second part of the book, you will learn how to implement the digital assistant that was designed in the first part. You will begin with a basic implementation, later enhancing that implementation with agents, multi-language support, and webviews. The final part of the book adds a deep dive into custom component development with an example around sentiment analysis and speech. You will: Design digital assistants to meet business requirements Implement a great user experience for your digital assistants Translate digital assistant design into real implementations Build multi-language support into your assistants Enhance digital assistants with webviews Create custom components to extend feature sets.

Contents:

Part I: Foundations

1. Introduction to Oracle Digital Assistant

Part II: Design and User Experience.-2. Designing a Conversational User Experience

3. Use Case

Part III: Implementing Your Digital Assistant

4. Where Design and Implementation Meet.-5. Going Through the Implementation Details

Part IV: Enhancing Your Digital Assistant

6. Exposing Your Assistant Over Multiple Channels

7. Supporting Multiple Languages in Your Digital Assistant

8. Using Webview Component

9. Building FAQs Into Your Digital Assistant

Part V: Advanced Topics

10. Extending Your Digital Assistant with Custom Components.-11. Adding Speech and Sentiment to Your Digital Assistant.

Notes:

Includes index.

Includes bibliographical references.

ISBN:

9781484254226

1484254228

OCLC:

1153397536