The intimate supply chain : leveraging the supply chain to manage the customer experience / David Frederick Ross.

Format:

Book

Author/Creator:

Ross, David Frederick, 1948-

Series:

Series on resource management.

Series on resource management

Language:

English

Subjects (All):

Business logistics.

Customer relations.

Physical Description:

1 online resource (304 p.)

Edition:

1st edition

Place of Publication:

Boca Raton : CRC Press/Taylor & Francis, c2008.

Language Note:

English

System Details:

text file

Summary:

Presents a paradigm shift in supply chain thinking. This book explains how effective supply chain management must start with the aim of being as intimate with the customer as possible in order to bring total value to the customer's experience.

Contents:

Front cover; Contents; Preface; Acknowledgments; About the Author; Chapter 1. The Revolution in Customer Management: Becoming Intimate with Today's Customer; Chapter 2. Learning to Grow and Prosper in a Global Economy: Realities of Supply Chain Management in the Twenty-First Century; Chapter 3. The Enabling Power of Supply Chains: Leveraging the Process Value Chain to Support Customer Intimacy; Chapter 4. Designing and Maintaining a Delivery Channel: Creating Value Delivery Networks to Drive Customer Intimacy; Chapter 5. The Evolving Supply Chain: From Logistics to the Lean Supply Chain

Chapter 6. The Adaptive, Demand-Driven Supply Chain: Using the Supply Chain to Manage RiskChapter 7. The Intimate Supply Chain: Using the Supply Chain to Manage the Customer Experience; Chapter 8. Structuring the Intimate Supply Chain: Differentiating Your Supply Chain by Engaging Today's Customer; Chapter 9. Methods and Technologies: Applying Methods and Technologies to Build Intimate Supply Chains; Afterword; Index; Back cover

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

1-04-008255-6

0-429-24927-6

1-281-40107-2

9786611401078

1-4200-6498-3

9780429249273

OCLC:

244292873