Computer telephony encyclopedia / by Richard Grigonis ; [foreword by Howard Bubb].

Format:

Book

Author/Creator:

Grigonis, Richard, author.

Language:

English

Subjects (All):

Mobile communication systems--Encyclopedias.

Mobile communication systems.

Telephone systems--Data processing--Encyclopedias.

Telephone systems.

Digital telephone systems--Encyclopedias.

Digital telephone systems.

TCP/IP (Computer network protocol).

Internet telephony--Encyclopedias.

Internet telephony.

Physical Description:

1 online resource (563 pages) : illustrations

Edition:

1st ed.

Place of Publication:

New York ; Berkeley, California : CMP Books : Distributed to the book trade in the U.S. and Canada by Publishers Group West, 2000.

Language Note:

English

Summary:

"Practical, in-depth, and accessible explanations of essential topics in computer telephony"--Cover.

Contents:

Cover

Title Page

Copyright Page

Dedication

Acknowledgments

FOREWORD Computer Telephony for the New Century

Introduction

A

A &amp

B (Robbed) Bit Signaling

A/D Converter

Abandoned Call

ACD

ACTAS

ActiveX

Active Directory Services Interface (ADSI)

Adaptive Differential Pulse Code Modulation (ADPCM)

ADC

ADPCM

ADSI

ADSL

ADSL Lite

Advanced Intelligent Network (AIN)

Advanced Mobile Phone System (AMPS)

AEB

AIN

A-Law

Alliance of Computer Telephone Application Suppliers (ACTAS)

Alternate Mark Inversion (AMI)

American National Standards Institute (ANSI)

AMIS

AMPS

Analog Display Services Interface (ADSI)

Analog Expansion Bus (AEB)

ANI

ANSI

API

App-Gen

Application Generator

Application Programming Interface (API)

ASR

Association of Computer Telephone Integration Users and Suppliers (ACTIUS)

Asymmetric Digital Subscriber Line (ADSL)

Asynchronous Transfer Mode (ATM)

Audio Messaging Interchange Specification (AMIS)

Automatic Call Distribution (ACD)

Automatic Call Sequencer (ACS)

Automatic Number Identification (ANI)

Automatic Speech Recognition

Audiotex

Automated Attendant

B

B Channel

B8ZS

BABT

Baby Bells

Backbone

Backplane

Bandwidth

Basic Rate Interface (BRI)

Baseband

Baud

BCC

Bellcore

B-ISDN

Billing Systems

Web-based Bill Presentment and Customer care.

Choosing a Billing System:

Convergence Billing Caveats

Outsourcing B&amp

CC

Mid-range Systems:

Bit

Bit Error Rate (BER)

BLEC

Bong

bps

Bps

BRI

Bridge

British Approvals Board for Telecommunications (BABT)

Broadband

Broadband ISDN

Brouter

Building Local Exchange Carrier (BLEC)

Bursty

C

Cable Modem (CM)

Cable Telephony

Call Center.

Call Center Call Monitoring and Recording

Call Center Outsourcing

Call Center Site Selection

Central Office (CO)

Centrex IP

Collaborative Communications

Communication Server

CompactPCI (cPCI)

So what's not to like about Compact PCI?

Computer Telephone Integration (CTI)

Computer Telephony (CT)

Slicing and Dicing Computer Telephony

Industry Challenges for VARs, Developers and End-Users.

The Future of Computer Telephony.

What's going on here?

But why is Intel collecting app-gens, you ask?

CT Access (Computer Telephony Access)

CT Bus

CT Connect

CTI

CT Media

CT Media's Storage Features

CT Media Administration

CT Media and TAPI

CT Resource Boards

Table of Analog CT Boards

Introductory Notes

ANALOGTABLELEGEND :

Notes on Analog Computer Telephony Resource Boards

Table of Digital CT Boards

DIGITAL TABLE LEGEND:

Notes on Digital Computer Telephony Resource Boards

Customer Relationship Management (CRM)

Maximizing Customer Value

CRM and the Business Process

CRM Technology Selection

CRM Return On Investment (ROl)

Company Types That Need CRM

The future of CRM

From CRM to ERM

Customer Loop

D

Data Encryption Standard (DES)

Datagram

DCE

DCOM

DDE

DDI

Dense Wavelength Division Multiplexing (DWDM)

DES

DHCP

DHTML

Dialed Number Identification Service (DNIS)

Dialer

Dialogic Corporation

DID

Digital Cellular

Digital Services (Signaling) Level 1 (DS-1)

Digital Signal

Digital Signal Processor (DSP)

Digital Subscriber Line (DSL)

Digital Subscriber Line Access Multiplexer (DSLAM)

Direct Dial Inward (or Inbound) (DDI)

Direct Inward Dialing

Discrete Multi-Tone (DMT)

DLL

DNA

DNI

DNIS

DNS

DS-1

DS-o

DSL

DSLAM

DTMF

DSP

DTMF Cut Through.

Dual-Tone Multi-Frequency (DTMF)

DWDM

Dynamic Host Configuration Protocol (DHCP)

Dynamic Link Library (DLL)

Dynamic HTML (DHTML)

E

E&amp

M Signaling

M Signaling Types

ECTF

eCTI

Electronic Contact Technology Integration (eCTI)

Electronic Switching System

Enhanced Services

Some History

The Rise of the ESP

ONA and CEI

To be more explicit, ONA includes the following:

Impact of the Telecommunications Act of 1996

Circuit-Switched Enhanced Services

IP Enhanced Services Come of Age

Enhanced Services, Conclusion.

Enterprise Computer Telephony Forum

EPOC

ESS

Extranet

F

Fault Resilient Computer

Many New Roads to Fault Resilience.

Selecting Suitable Technology.

Care and Feeding of Fault Resilient PCs.

Trends in Fault Resilience.

Conclusion.

Fax

Fax-on-Demand (FOP)

Fax-over-IP (FolP)

Fax over Packet (FoP)

How?

Here are some Voice over Packet vendors and services:

Fax Server

Here are 10 tips for choosing an IP fax server:

Here are some fax server vendors and their products:

AVT RightFAX Software Group

AVT CommercePath Software Group

Biscom

Castelle

COPIA International

Fenestrae

Lotus

Omtool

Optus Software

Tobit Software

TopCall

Fax Service Bureau

First Party Call Control

Firewall

Flying Pig

Frame Relay

G

G.711

6.723 and G.723.1

G.729 and G.729 Annex A (G.729A)

G.lite

Gateway

Gatekeeper

Global System for Mobile Communications

GSM

H

H.100

The "Bus Wars"

Moving and Mixing H.ioo and SCSA Cards

H.100 and MVIP cards

Conclusion

H.110

H.320

H.320 Advantages

H.320 Disadvantages

H.323

H.323 terminals must support the following:

Centralized vs. Decentralized

Multicast, Unicast and Broadcast

H.323 Compliance.

Version 2.0 and3.0

Tips for Measuring H.323 Performance

Headset

Help Desk

Web-Enabled Help Desk or Agent-Enabled Website?

Help Desk Outsourcing

I

IMCCA

Informal Call Center

The Differences

The Bad News

The Good News

Crossing the Chasm

Integrated Services Digital Network (ISDN)

History

ISDN BRI

BONDING

Wiring

Terminal Adapters

SPIDs

U and S/T Interfaces

The NT-1

Multiple Devices to ISDN

Working the D Channel

ISDN PRI

Intelligent Network (IN)

Interactive Voice Response (IVR)

Jon &amp

Jerry's Best IVR Data Access Tips

Top 10 Questions to Ask Your CT Partner

International Multimedia &amp

Collaborative Communications Alliance (IMCCA)

International Standards Organization (ISO)

International Telecommunications Union (ITU)

Internet

Internet Service Provider (ISP)

Edith Jacoby's "Practical Thoughts" on ISPs

Internet Telephony

Internet telephony takes many forms:

IP Centrex

IP-PBX

IP Telephony

IP VoIP-Capable Switch Routers

Standards for a Difference

Terabit "Super" Switches

Gigabit IP Switch/Routers

Hybrids (e.g., IP/ATM)

ISDN

ISO

ISP

ITU

IVR

J

Java

Java Security

Flavors of Java

Java Telephony Application Programming Interface (JTAPI)

JTAPI provides the following:

JavaBean

JavaScript

Java Server Pages.

JTAPI

K

Key system

Knowledgebase

Segmenting Your Knowledgebase

Using AI and Knowledgebases

L

LAN

LCR

Least Cost Routing (LCR)

LDAP

LEC

LEC Class 5 Office.

Lightweight Directory Access Protocol (LDAP)

Linux

local Area Network (LAN)

Local Exchange Carrier (LEC)

Loop.

Loop Disconnect Dialing

Loop Start

M

Media Server

Media Stream Processor (MSP)

MGCP

MMTA

Mobile Phone

MSP.

Multimedia Telecommunications Association (MMTA)

Multimedia Gateway Control Protocol (MGCP)

N

NEBS

Necrophony

NetWare

Network Equipment-Building System (NEBS)

Neyytonization

O

One-Wire Wonder (OWW)

Why Buy One?

Alternative Approaches

PBX Vendors get into the Act

Net-Enabled PC-PBXs

Open Services Gateway initiative (OSGi)

Open System Interconnect (OSI)

Open Systems Interconnection (OSI) Model

Operating Systems for CT

Optical Network

P

PABX

Packetized Telecom

PBX

PCM

PC-PBX

Performance Measurement for Contact Centers

Predictive Dialer

Private Automatic Branch Exchange (PABX)

Private Branch Exchange (PBX)

Programmable "Dumb" Switch

Pulse Code Modulation (PCM)

Q

Q.931

Quality Assurance

Recording and Monitoring

A Quality Assurance Checklist from Sprint:

e-talk's Quality Assurance Tips:

Quality of Service (QoS)

QoS Parameters

Types of Services for QoS

Integrated Service - IntServ

Differentiated Service - DiffServ

R

R.100

RBOC

Readerboard

Regional Bell Operating Company (RBOC).

Router

RSVP

S

S Series

S.100

Secondary Market

Where to Find Secondary Equipment

Session Initiation Protocol (SIP)

Why another Internet protocol?

SIP, the Better Way?

Why SIP May Predominate

Signaling System 7 (SS7)

Simple Network Management Protocol (SNMP)

Simple Object Access Protocol (SOAP)

SIP

Small Office Home Office (SOHO)

Smartphone

SNMP

SOAP

Softswitch

SOHO

SONET

Start Method

Synchronous Digital Hierarchy (SDH)

Synchronous Optical NETwork (SONET)

T

T-1

Line Coding

Framing Schemes

Ordering a T-1

T-1 Error Conditions

A T-1 is Many Things

Whither T-1?

T.120

TCP/IP

TDM.

Telcordia Technologies.

Notes:

Title from title screen.

Includes index.

Digitized and made available by: Books 24x7.com.

Description based on print version record.

ISBN:

1-04-019103-7

1-929629-51-6