Relationship and resource management in operations / David Loader.

Format:

Book

Author/Creator:

Loader, David.

Series:

Operations management series (Securities Institute)

Operations management series

Language:

English

Subjects (All):

Financial services industry--Management.

Financial services industry.

Financial services industry--Great Britain.

Physical Description:

1 online resource (180 p.)

Edition:

1st edition

Place of Publication:

Burlington, MA : Butterworth-Heinemann, 2002.

Language Note:

English

System Details:

text file

Summary:

'Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to instil cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind of scenario managers or supervisors might face in their role and shows what decisions could and should be made. The operations function in a financial organization is crucial to th

Contents:

Front Cover; Relationship and Resource Management in Operations; Copyright Page; Contents; Preface; Chapter 1. Understanding the business - the role of Operations; Chapter 2. Operations relationships in the organization; Chapter 3. Operations relationships outside the organization; Chapter 4. The Operations team - managing systems and people; Chapter 5. Client services; Chapter 6. The relationship with regulation; Chapter 7. Compliance and audit; Chapter 8. The impact of change; Glossary; Index

Notes:

Includes index.

ISBN:

9786611013936

9781281013934

1281013935

9780080498010

0080498019

OCLC:

476067155