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Zappos case study.
- Format:
- Video
- Language:
- English
- Subjects (All):
- Zappos.com (Firm).
- Customer relations.
- Genre:
- Nonfiction television programs.
- Internet videos.
- Physical Description:
- 1 online resource (1 video file (26 min., 36 sec.)) : sound, colour
- Place of Publication:
- Wheeling, Illinois, United States : Film Ideas, 2015.
- Language Note:
- Closed-captions in English.
- Summary:
- Tony Hsieh and Robert Richman explain how Zappos became a top performing company in the online shoe sales industry. They describe how Zappos created a different level of customer service by establishing a workplace their employees enjoy.
- Participant:
- Presenters, Robert Richman, Tony Hsieh.
- Notes:
- Description based on online resource; title from home page (viewed on July 15, 2016).
- ISBN:
- 1-4739-8080-1
- 9781473980808
- OCLC:
- 1001691606
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