1 option
The Ritz Carlton : ladies & gentlemen serving ladies & gentlemen.
- Format:
- Video
- Series:
- SAGE video cases.
- SAGE video cases
- Language:
- English
- Subjects (All):
- Ritz-Carlton Hotels (Firm).
- Customer relations--Management.
- Customer relations.
- Consumer satisfaction.
- Genre:
- Nonfiction television programs.
- Internet videos.
- Physical Description:
- 1 online resource (1 video file (18 min., 19 sec.)) : sound, colour.
- Place of Publication:
- London, UK : SAGE Publications Ltd, 2016.
- Language Note:
- Closed-captions in English.
- Summary:
- Professor Salah S. Hassan discusses the Ritz-Carlton and how it has maintained its position as a world-class hotel. He reflects the company's focus on employee and customer satisfaction, as well as its consistent commitment to excellence.
- Participant:
- Presenter, Salah S. Hassan.
- Notes:
- Description based on online resource; title from home page (viewed on July 15, 2016).
- ISBN:
- 1-4739-8067-4
- 9781473980679
- OCLC:
- 1001625530
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