1 option
Customer satisfaction.
- Format:
- Video
- Series:
- SAGE video shorts.
- SAGE video shorts
- Language:
- English
- Subjects (All):
- Consumer satisfaction.
- Genre:
- Nonfiction television programs.
- Internet videos.
- Physical Description:
- 1 online resource (1 video file (1 min., 59 sec.)) : sound, colour.
- Place of Publication:
- London, United Kingdom : SAGE Publications Ltd, 2016.
- Language Note:
- Closed-captions in English.
- Summary:
- Professor Ruth Bolton defines customer satisfaction as a fulfillment response, then explains what that means in terms of both good and bad service.
- Participant:
- Presenter, Ruth Bolton Ph.D.
- Notes:
- Description based on online resource; title from home page (viewed on June 20, 2016).
- ISBN:
- 1-4739-8885-3
- 9781473988859
- OCLC:
- 1001653154
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