Balanced scorecard strategy for dummies / by Chuck Hannabarger, Rick Buchman, and Peter Economy.

Format:

Book

Author/Creator:

Hannabarger, Chuck.

Contributor:

Buchman, Rick.

Economy, Peter.

Series:

For dummies

Language:

English

Subjects (All):

Industrial productivity--Measurement.

Industrial productivity.

Organizational effectiveness--Measurement.

Organizational effectiveness.

Performance--Measurement.

Performance.

Physical Description:

1 online resource (386 p.)

Place of Publication:

Hoboken, NJ : Wiley, c2007.

Language Note:

English

Summary:

A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization's overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction.

Contents:

Balanced Scorecard Strategy For Dummies; About the Author; Dedication; Authors' Acknowledgments; Contents at a Glance; Table of Contents; Introduction; About This Book; Conventions Used in This Book; What You're Not to Read; Foolish Assumptions; How This Book Is Organized; Icons Used in This Book; Where to Go from Here; Part I: The ABC's of Balanced Scorecard; Chapter 1: Goals, Scores, and the Balanced Scorecard; Chapter 2: Building and Balancing Scorecard Strategies; Chapter 3: Planning For the Balanced Scorecard; Chapter 4: Putting Your Balanced Scorecard into Action

Part II: The Customer - The Critical LegChapter 5: Understanding Your Role with Customers; Chapter 6: Creating a Customer Scorecard; Chapter 7: Building the Customer Leg Dashboard; Part III: Financial Measurement - The Foundation Leg; Chapter 8: Understanding Your Role in Financial Measurement; Chapter 9: Building the Financial Leg Scorecard; Chapter 10: Building the Financial Leg Dashboard; Part IV: Internal Business Processes - The Value-Creation Leg; Chapter 11: Understanding Your Role in Internal Business Processes; Chapter 12: Building the Internal Business Process Scorecard

Chapter 13: Building Dashboards for Internal Business ProcessesPart V: Knowledge, Education, and Growth - The Learning Leg; Chapter 14: Understanding Your Role in Learning and Growth; Chapter 15: Creating the Knowledge, Education, and Growth Scorecard; Chapter 16: Creating The Knowledge, Education, and Growth Dashboard; Part VI: The Part of Tens; Chapter 17: Ten Tips for Balanced Scorecard Success; Chapter 18: Ten Biggest Scorecard Mistakes to Avoid; Chapter 19: Ten Tips for Overcoming Barriers; Index

Notes:

Includes index.

ISBN:

9780470227688

0470227680

OCLC:

174248672