1 option
Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings / edited by Takeshi Takenaka, Spring Han, Chieko Minami.
- Format:
- Book
- Series:
- Computer Science (Springer-11645)
- Communications in computer and information science 1865-0929 ; 1189.
- Communications in Computer and Information Science, 1865-0929 ; 1189
- Language:
- English
- Subjects (All):
- Computers.
- User interfaces (Computer systems).
- Business.
- Management science.
- Engineering economy.
- Application software.
- Software engineering.
- Information Systems and Communication Service.
- User Interfaces and Human Computer Interaction.
- Business and Management, general.
- Engineering Economics, Organization, Logistics, Marketing.
- Information Systems Applications (incl. Internet).
- Software Engineering.
- Local Subjects:
- Information Systems and Communication Service.
- User Interfaces and Human Computer Interaction.
- Business and Management, general.
- Engineering Economics, Organization, Logistics, Marketing.
- Information Systems Applications (incl. Internet).
- Software Engineering.
- Physical Description:
- 1 online resource (XI, 309 pages) : 119 illustrations, 80 illustrations in color.
- Edition:
- First edition 2020.
- Contained In:
- Springer eBooks
- Place of Publication:
- Singapore : Springer Singapore : Imprint: Springer, 2020.
- System Details:
- text file PDF
- Summary:
- This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
- Contents:
- Hospitality Management
- Service Innovation and Employee engagement
- Service Marketing and Consumer Behavior
- Customer Experience and Service Design
- Service Engineering and Implementation.
- Other Format:
- Printed edition:
- ISBN:
- 978-981-15-3118-7
- 9789811531187
- 9789811531170
- 9789811531194
- Access Restriction:
- Restricted for use by site license.
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