Chatbot Research and Design : Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers / edited by Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzaeg.

Format:

Book

Contributor:

Følstad, Asbjørn, editor.

Araujo, Theo, editor.

Papadopoulos, Symeon, editor.

Law, Lai-Chong, editor.

Granmo, Ole-Christoffer, editor.

Luger, Ewa, editor.

Brandtzaeg, Petter Bae, editor.

SpringerLink (Online service)

Series:

Computer Science (Springer-11645)

LNCS sublibrary. Information systems and applications, incl. Internet/Web, and HCI ; SL 3, 11970.

Information Systems and Applications, incl. Internet/Web, and HCI ; 11970

Language:

English

Subjects (All):

Natural language processing (Computer science).

Computers.

Computer programming.

Artificial intelligence.

Computer logic.

Programming languages (Electronic computers).

Natural Language Processing (NLP).

Information Systems and Communication Service.

Theory of Computation.

Programming Techniques.

Logic in AI.

Programming Languages, Compilers, Interpreters.

Local Subjects:

Natural Language Processing (NLP).

Information Systems and Communication Service.

Theory of Computation.

Programming Techniques.

Logic in AI.

Programming Languages, Compilers, Interpreters.

Physical Description:

1 online resource (XII, 273 pages) : 52 illustrations, 22 illustrations in color.

Edition:

First edition 2020.

Contained In:

Springer eBooks

Place of Publication:

Cham : Springer International Publishing : Imprint: Springer, 2020.

System Details:

text file PDF

Summary:

This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.

Contents:

Conversational Agents in Healthcare: Using QCA to Explain Patients' Resistance to Chatbots for Medication

An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots - the DBpedia Chatbot

Privacy Concerns in Chatbot Interactions

Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice

The Conversational Agent "Emoty" Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine

Gender Bias in Chatbot Design

Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web

Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD

Towards Chatbots to Support Bibliotherapy Preparation and Delivery

CivicBots - Chatbots for Supporting Youth in Societal Participation

Using Theory of Mind to Assess Users' Sense of Agency in Social Chatbots

Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context

Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues

Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives

Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluation

Chatbots for the Information Acquisition at Universities - A Student's View on the Application Area

A Configurable Agent to Advance Peers' Productive Dialogue in MOOCs

Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings - Experiences from a Field Study.

Other Format:

Printed edition:

ISBN:

978-3-030-39540-7

9783030395407

Access Restriction:

Restricted for use by site license.