Listening for what matters : avoiding contextual errors in health care / by Saul J. Weiner, Alan Schwartz.

Format:

Book

Author/Creator:

Weiner, Saul J., author.

Schwartz, Alan, 1970- author.

Language:

English

Subjects (All):

Medical errors--Prevention.

Medical errors.

Physician and patient.

Physical Description:

1 online resource (241 p.)

Edition:

1st ed.

Place of Publication:

Oxford, [England] ; New York, New York : Oxford University Press, 2016.

Language Note:

English

Summary:

Effective health care requires physicians tailor care to patients' individual life contexts, including their financial situation, social support, competing responsibilities, and cognitive abilities. Physicians, however, are poorly prepared to consider patients' lives when planning their care. The result is measurably harmful to individuals and costly to society. 'Listening for What Matters' covers 10 years of empirical research based on hundreds of recorded doctor visits by patients and undercover actors alike, which revealed a widespread disregard of patients' individual circumstances and needs resulting in inappropriate care. This book tells the stories of patients whose care was compromised by inattention to individual context, and introduces novel methods for assessing the magnitude of the problem.

Contents:

Observing the problem

Measuring the problem

The problem is everywhere

What we hear that physicians don't

Causes

Better teaching, better doctors

Is lasting change possible?

What we can't measure that matters

Bringing context back into care.

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

0-19-022901-2

0-19-022902-0

0-19-022900-4

OCLC:

935258889