"Why do you ask?" : the function of questions in institutional discourse / edited by Alice F. Freed and Susan Ehrlich.

Format:

Book

Contributor:

Freed, Alice F., 1946-

Ehrlich, Susan (Susan Lynn)

Language:

English

Subjects (All):

Oral communication.

Questioning.

Physical Description:

1 online resource (371 p.)

Place of Publication:

Oxford ; New York : Oxford University Press, 2009.

Language Note:

English

Summary:

The act of questioning is the primary speech interaction between an institutional speaker and someone outside the institution. These roles dictate their language practices. ""Why Do You Ask?"" is the first collected volume to focus solely on the question/answer process, drawing on a range of methodological approaches like Conversational Analysis, Discourse Analysis, Discursive Psychology, and Sociolinguistics-and using as data not just medical, legal, and educational environments, but also less-studied institutions like telephone call centers, broadcast journalism (i.e. talk show interviews),

Contents:

Contents; Contributors; 1 The Function of Questions in Institutional Discourse: An Introduction; 2 The Design and Positioning of Questions in Inquiry Testimony; 3 Questioning in Medicine; 4 Interrogating Tears: Some Uses of ""Tag Questions"" in a Child-Protection Helpline; 5 Grammar and Social Relations: Alternative Forms of Yes/No-Type Initiating Actions in Health Visitor Interactions; 6 Asking Ostensibly Silly Questions in Police-Suspect Interrogations; 7 Pursuing Views and Testing Commitments: Hypothetical Questions in the Psychiatric Assessment of Transsexual Patients

8 Questions That Convey Information in Teacher-Student Conferences9 ""Is That Right?"" Questions and Questioning as Control Devices in the Workplace; 10 Questioning in Meetings: Participation and Positioning; 11 The Spatial and Temporal Dimensions of Reflective Questions in Genetic Counseling; 12 Questions in Broadcast Journalism; 13 Questions and Institutionality in Public Participation Broadcasting; 14 ""I'm Calling to Let You Know!"": Company-Initiated Telephone Sales; 15 ""How May I Help You?"": Questions, Control, and Customer Care in Telephone Call Center Talk; Index; A; B; C; D; E; F

GH; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on print version record.

Description based on publisher supplied metadata and other sources.

ISBN:

1-282-46583-X

0-19-804190-X

0-19-530690-2

9786612465833

OCLC:

528423479