Improving public services : international experiences in using evaluation tools to measure program performance / edited by Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman.

Format:

Book

Contributor:

University of Maryland (College Park, Md.). Center for International Policy Exchanges, associated with work.

Besharov, Douglas J., editor.

Baehler, Karen J., editor.

Klerman, Jacob Alex, editor.

Series:

International policy exchange series.

International Policy Exchange Series

Language:

English

Subjects (All):

Social service.

Political planning.

Performance standards.

Physical Description:

1 online resource : illustrations (black and white).

Place of Publication:

New York, NY : Oxford University Press, 2016.

Summary:

This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.

Contents:

Machine generated contents note:

1. Introduction

Douglas J. Besharov, Karen Baehler, Jacob Klerman

Part 1: Unifying Themes

2. Modern Performance Measurement: Monitoring Program 'Outcomes' Instead of 'Impacts'

Douglas J. Besharov, Douglas M. Call

3. Measuring and Managing Farther along in the Logic Model

Karen Baehler, Jacob Klerman

4. Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Human Development Services

Ariel Fiszbein, Dena Ringold, Halsey Rogers

5. Does Measuring Performance Lead to Better Performance?

Mary Bryna Sanger

Part 2: National Applications

6. Top-Down Strategies for Service Improvement in UK Public Services

James Downe, Steve Martin, Tony Bovaird

7. Quality Improvement and Performance Measurement in Israeli Social Services

Tamar Zemach-Marom

8. Institutional Contexts and Service Delivery Reforms

Ariel Fiszbein, Yasuhiko Matsuda

9. Performance-Based Payments in the Turkish Health System

Gulbiye Yenimahalleli Yasar, Pinar Guven-Uslu

Part 3: Performance Contracting

10. Holding Nonprofits Accountable for Accomplishments, Not Appearances

Christina Standerfer, Joseph Schafer

11. Welfare-to-Work Performance-Based Contracts in New York City

Swati Desai, Lisa Garabedian, Karl Snyder

12. The Efficiency of Contracting Out Local Public Services in the Czech Republic and Slovakia

Beata Mikusova Merickova, Juraj Nemec, Zuzana Vozarova

13. Workforce Development Program Performance over the US Business Cycle

Kevin Hollenbeck, David Pavelchek

Part 4: Conclusion

14. Using Logic Models to Strengthen Performance Measurement

Index.

Notes:

Published in collaboration with the Center for International Policy Exchanges, University of Maryland.

Includes bibliographical references at the end of each chapters and index.

Description based on print version record.

ISBN:

0-19-064607-1

0-19-064606-3