NATO's lessons in crisis : institutional memory in international organizations / Heidi Hardt.

Format:

Book

Author/Creator:

Hardt, Heidi, 1983- author.

Language:

English

Subjects (All):

North Atlantic Treaty Organization--Decision making.

North Atlantic Treaty Organization.

Knowledge management--Case studies.

Knowledge management.

Physical Description:

1 online resource (297 pages)

Place of Publication:

New York, NY : Oxford University Press, 2018.

Summary:

How do international organizations develop institutional memory from their failures? As this text argues, the learning infrastructure in these organizations often disincentivizes error reporting - prompting elites to informally share knowledge via networks. Drawing on interviews and an experiment with 120 NATO elite officials, this book reveals the importance of institutional design in making or breaking a learning organization.

Contents:

Lessons in failure: institutional memory of strategic errors

Tête à tête: the informal development of institutional memory

Dilemmas in design: constraints on sharing knowledge of errors

See no evil: reflections on errors in Afghanistan, Libya and Ukraine

Hear no evil: the informal processes of sharing knowledge of errors

Speak no evil: the sources that spur knowledge sharing of errors

A reactive culture: why the informal development of memory persists

Conclusion: toward total recall in crisis management.

Notes:

Includes bibliographical references and index.

Description based on print version record.

Previously issued in print: 2018.

ISBN:

0-19-067220-X

0-19-067221-8

0-19-067219-6