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Building cultures and climates for effective human services : understanding and improving organizational social contexts with the ARC model / Anthony L. Hemmelgarn and Charles Glisson.
- Format:
- Book
- Author/Creator:
- Hemmelgarn, Anthony L., author.
- Glisson, Charles, author.
- Series:
- Evidence-based practices.
- Evidence-based practices
- Language:
- English
- Subjects (All):
- Human services--Management.
- Human services.
- Social work administration.
- Corporate culture.
- Organizational change.
- Physical Description:
- 1 online resource.
- Place of Publication:
- New York, NY : Oxford University Press, 2018.
- Summary:
- This text explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioural health, health care, and other human service organizations. The authors summarize decades of practice and research experience, including organizational improvement efforts, randomized controlled trials, and nationwide studies with hundreds of human services organizations.
- Notes:
- Previously issued in print: 2018.
- Includes bibliographical references and index.
- Description based on online resource; title from home page (viewed on May 21, 2018).
- ISBN:
- 0-19-045530-6
- 0-19-045531-4
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