The Relationship of Ombudship and Leadership in Complex Organizations / Mary Bliss Conger.

Format:

Book

Thesis/Dissertation

Author/Creator:

Conger, Mary Bliss, author.

Contributor:

Lytle, James H., 1940- degree supervisor.

University of Pennsylvania. Department of Educational Leadership, degree granting institution.

Language:

English

Subjects (All):

Management.

Organization theory.

Educational leadership.

Educational leadership--Penn dissertations.

Penn dissertations--Educational leadership.

Local Subjects:

Management.

Organization theory.

Educational leadership.

Educational leadership--Penn dissertations.

Penn dissertations--Educational leadership.

Genre:

Academic theses.

Physical Description:

1 online resource (234 pages)

Contained In:

Dissertations Abstracts International 81-03A.

Place of Publication:

[Philadelphia, Pennsylvania] : University of Pennsylvania ; Ann Arbor : ProQuest Dissertations & Theses, 2019.

Language Note:

English

System Details:

Mode of access: World Wide Web.

text file

Summary:

This qualitative study explores the nature of positive relationships between organizational ombuds and organizational leaders. It focuses on success case examples of relationships between ombuds and leaders, utilizing interviews with ombuds (7), interviews with leaders (2), and document analysis across seven different institutions. The purpose of the study was to reality test an idealized model of the ombud-leader relationship implied by the International Ombudsman Association (IOA) Standards of Practice in order to identify and, where possible, fill in the gaps between that model and actual lived experience. Key findings of the study include: (a) the extent to which system-wide relationships of all kinds are vital to an ombud's work; (b) the primacy of trust in positive ombud-leader relationships; (c) the importance and challenge of establishing credibility in these relationships; (d) the many sources of power ombuds utilize in their work; and (e) the use of executive presence as a framework for understanding how ombuds might position themselves to be viewed as credible agents in the shared activity of leading complex organizations. The results of this research provide insight into how some ombuds and leaders have successfully worked together in the past to the benefit of their organizations, and suggest ways in which all ombuds and leaders might conceptualize and operationalize their work together going forward.

Notes:

Source: Dissertations Abstracts International, Volume: 81-03, Section: A.

Advisors: Lytle, James H.; Committee members: J. Matthew Hartley; Howard Gadlin.

Department: Educational Leadership.

Ed.D. University of Pennsylvania 2019.

Local Notes:

School code: 0175

ISBN:

9781085651806

Access Restriction:

Restricted for use by site license.

This item must not be sold to any third party vendors.