How a Professional Services Firm Has Adapted Learning for the New Digital Age / Bridget A. Fanning.

Format:

Book

Thesis/Dissertation

Author/Creator:

Fanning, Bridget A., author.

Contributor:

Ravitch, Sharon M., degree supervisor.

University of Pennsylvania. Department of Chief Learning Officer, degree granting institution.

Language:

English

Subjects (All):

Adult education.

Chief learning officer--Penn dissertations.

Penn dissertations--Chief learning officer.

Local Subjects:

Adult education.

Chief learning officer--Penn dissertations.

Penn dissertations--Chief learning officer.

Genre:

Academic theses.

Physical Description:

1 online resource (285 pages)

Contained In:

Dissertations Abstracts International 81-03A.

Place of Publication:

[Philadelphia, Pennsylvania] : University of Pennsylvania ; Ann Arbor : ProQuest Dissertations & Theses, 2019.

Language Note:

English

System Details:

Mode of access: World Wide Web.

text file

Summary:

The New Digital Age is characterized by a rapid growth in the use of digital technology in society and business. Technology has become integral to how people live and work, changing the skills people need every day and how companies operate. Digital disruption is forcing companies to urgently reskill their employees and provide effective training in the new technologies to keep up with the rapid pace of technological advancement. Companies need to encourage their employees to take ownership for their self-development and participate in lifelong learning in the Race Against the Machine or risk their skills becoming obsolete. The purpose of this study is to understand the importance of organizational human resource knowledge management practices through learning to business success in a high technology knowledge-intensive industry firm. This study focuses on one company, and what Executives and Learning Leaders perceive to be the relationship between the Learning Experience Platform, business performance, organizational agility, and sustained competitive advantage. Additionally, the practices and processes that drove the successful adoption of the platform are explored. This dissertation used qualitative methods to explore the connections among learning and business success. Executives and Learning Leaders in a professional services firm believe that the Learning Experience Platform enabled the reskilling of the professional services firm employee's to the technologies of the New Digital Age and this resulted in improved financial performance, increased organizational agility, and differentiation in the marketplace that led to competitive advantage. The most effective practices that drove the adoption of the Learning Experience Platform were local leadership role modeling and local adaptation of the platform. In addition, marketing and communication programs explained the benefits of self-directed continuous learning to employees and generated interest and awareness of the platform. However, all these practices were secondary to the many other factors that were already existent in the professional services firm's culture. These included a strong legacy learning culture, and the importance of needing to stay relevant and ahead of clients. In addition, the employees themselves were intrinsically motivated lifelong learners encouraged by the strong learning culture. This study makes a unique contribution to the current body of knowledge connecting knowledge management through learning and business performance.

Notes:

Source: Dissertations Abstracts International, Volume: 81-03, Section: A.

Advisors: Ravitch, Sharon M.; Committee members: Alexandra Michel; Kandi Wiens.

Department: Chief Learning Officer.

Ed.D. University of Pennsylvania 2019.

Local Notes:

School code: 0175

ISBN:

9781085651875

Access Restriction:

Restricted for use by site license.

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